Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Our 710 stopped talking (or making any other sound) after only about 2 months. We decided that we need a backup GPS to use while one is getting repaired or replaced. So we just purchased another 710 and my husband will use that one while we work on getting the first one fixed or replaced.

My question is whether it is ok to use the same dock that we installed on the computer for the first unit. I backed up the first unit to the dock and after the second unit is done charging I was going to transfer that information to the second unit from the backup of the first unit. When I did the backup I did not do a full backup. Will it be ok to use restore to transfer everything to the second unit, which of course means have to use the same dock.

Just want to make sure I don't mess anything up. Also should I do an update on the new unit before or after the restore?

Thank you for your help.

 

Never mind, I ran out of time, husband had to get back on the road. So I took a chance and used the restore from the first 710 and then did an update. It seems to be working ok right now, but we will see what happens as he goes down the road. Hopefully this unit will last longer than the first, at least until we get the first one replaced or repaired anyway.

 

I didn't say I waited 4 months to call CSR, just that it was only 4 months old when I had the problem.

 

mark pm me or get hold of me like to talk to you bout gps ed lee

 

I have to fax my receipt so I can send my broken 710 in and getvit replaced with a new 710. Im going to sell the new unit when I get it. U think I can get 350 for it?

 

hey mark all my truck stop POI are all gone i just did a update today which i read the release notes that said it fixed everything but when i try to find a truck stop it wont find any. If you could help me out id appriciate it
Thanks