Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Good call on the light... I will have to query RM..

Your battery indicator should come on and on the main screen when you are on battery power... the little yellow battery indicator only comes on when you are down to about 5 minutes of battery power...

Thanks,
Mark

 

The light on the side is a charging indicator... red - charging, green - charged... once it is on battery power the light does not show any color because it is not charging... the battery indicator should show up on the main map screen and when you are down to 5 minutes of battery you should see a little yellow battery in the left upper corner on all screens.

Thanks,
Mark

 

E-mail me your address and Rand will replace it.

Thanks,
Mark

 

The 90 degree Rand supplied DC cord does go bad at the 90 degree bend sometimes, or you wish to have a straight connector due to placement of your TND.

If your Rand supplied DC cord does go bad, then RM will replace it. Either call Tech Support or E-Mail me.

If you choose to buy a generic DC charger from a Truck Stop or one that you have, it may or may not work. Most of the ones I have tried do work, but no guarantees.

The TND uses a 5 pin USB connector, with the +\- being on the outside pins. Things to watch out for if you chose to use your own DC USB connector.

a)4 pin USB connectors
b)dummy pins in one or more of the USB slots on your DC Cable
c)power output. (TND 500 - 5vdc/1.0 amps, TND 700 - 5vdc/2 amps)

If your TND is damaged using a non-supplied Rand McNally USB DC charger, be aware Rand may or may not honor the warranty.

Even though your USB DC charger may work, Rand cannot approve of such items. There are too many out there for Rand to test each and everyone. Just be aware.

Thanks,
Mark

 

You got an unique TND...

Thanks,
Mark