Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

I guess what I'm trying to say, is why not use the same larger Type A on both ends of the cable, so that the device gets the benefit of a much more robust plug and socket, as that is where the loose power plug issues seem to be originating. Food for thought.

I am currently on OS: A4.QC.RM.2T710.110122
Is this the most current upload? Or, a better question may be, how can I tell if its time to update the map / software on my 710?

 

yeah you're right mark, i'm here with it and you aren't lol.........

will email you the file soon as practical.....I'm heading in from the road and trying to get home for race weekend in charlotte, but before I head back out sunday will send it to you.

 

if you want to pm me with directions, I can do that on my way to the track saturday mid-afternoon if you're available....i know the exit and the wilco i've gotten hung out there on the way home a few times due to running out of hours on my elog trying to get to the yard in greensboro......will send you my number and we can work something out would certainly be alot better for you i'm sure if you could actually have it in your hand lol thanks

 

Thanks Mark!

 

Please understand, I didn't always have this attitude. I'm not the kind of person who goes out looking for a fight. Did you ever hear that Charlie Daniels song "Simple Man"? "Don't go pushing me against my will I don't want to have to fight you but I durn sure will". That probaly best describes me. I feel as if I've been mugged for $475.00. Look at it this way. Let's say you were walking across a truck stop parking lot and you were mugged for $475.00. and the person who mugged you got away with it. Would you not be angry? And, let's just say that the person who mugged you hadn't done it to anyone else before or since. Would that make you feel any better?

In the beginning, I cooperated fully with Rand McNally. I did everything they told me to do through replacing the second unit and the power cord. I tried everything with the original and the new power cord they sent me from looping it this way and that to plugging it in to different outlets in the truck to plugging it in to both of my personal vehicles. When the unit still didn't work I pretty much realized that the problem may never be resolved. I tried to get them to send me a new unit which they refused to do, so, rather than continue going up against the brick wall that is Rand McNally I tried to just use the unit as it was. It's better than nothing right?

Well, after several months of turning it on and off within 5 miles of my destination and it going out on me in the middle of trying to get to my next destination and then not being able to use it at all for the rest of the day because the battery dies after about 90 minutes I had had enough. If you haven't read my entire original post please read the paragraph that states exactly what I have to go through to get the unit to work every day. I'm not a regular route driver. I'm always going to new places. I can cover up to 500 miles a day with sometimes 3 stops a day. Every day is different.

It wasn't until the consumer affairs department blew me off that I started to get angry. What's the sense in having a consumer affairs department if they're just going to forward you right back to customer service? Apparently, they don't speak to anyone on the phone because there is no phone number to be found anywhere on the website. When I got the 3rd unit back with the same problem I sent another email to the consumer affairs department to which they never responded. In any company not just Rand McNally, isn't the idea of a consumer affairs department to keep all the other departments in check if someone has a problem that's not getting resolved? How can they do that if they just forward you right back to the department that you're getting nowhere with? What put me over the top was after I called the corporate office and they said they would have the tech support supervisor call me and I got a call from someone in tech support (not the supervisor) who offered me another refurbished unit or a new TND 710 for half price. That's when I said enough is enough. I know what you're saying about doing your own thing with it once it goes out of warranty. I would just be happy to get a unit I could use beyond the warranty.