Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

i have had a few concerns with my tnd700 but i must say Mark has always tried to help. Many complain about no customer service, cant get any help and everything else under the sun. Everytime i have asked for help Mark replied quickly and told me what to do to correct my concern. Yes i have had problems but many drivers could have the issues corrected if they would just give Mark a chance. I think he is a great asset to Rm.

 

so far so good on the formatting and reload sequence,,unit did perfectly in and around kc mo this morning,,3 separate trips and not one glitch,,, that's how it used to be!!!!,,will keep you updated in the next few days/ weeks,,,(going to Topeka and then all the way to Stockbridge Ga), will pass through several of the problem cities on the way so it will be a good test of the map database,,,thnx again for your help!!!!!

 

Mark, any update on a TND Dock option that allows user to disable the dock at start up?

 

Mark, have you actually tried this yourself? I dont think you understand your own instructions. This isnt a fix, your sending users into a Windows diagnostic utility that puts their computer into a temporary diagnostic mode.

 

I am really not happy with Rand McNally. I bought the TND 500 through DieselBoss back in November 2010 because Rand Mcnally told me I had to go through a vendor. The Rand McNally rep told me before I bought it that I would get lifetime map upgrades whereas other companies would charge. Within the first few months, I told them that the maps in this machine was antique and have repeatedly told them this throughout 2011. They kept on putting me off, saying that they didn't have the map upgrades. Last Christmas, I notice they were selling the same machine for $100 cheaper than what I paid for it with free map upgrades. I called them again to get the free map upgrades the Rand McNally tech told me I would get. After my warrenty expires, all they want to do is tell me that it's $89.00 for map upgrades-it's like you bought an inferior product, now you are stuck with it! Needless to say, I got the runaround-I wait forever to get in touch with someone ( because their tech support is always backed up), then they tell me they will have a manager call me, & then they don't. They have REALLY bad cutomer service. No one in that company has any integrity whatsoever-I have tried to contact them through voicemails, emails, Tell Rand, even the BBB and they totally ignore me and do not want to speak to me!
Rand Mcnally might think they've got the Trucker GPS customer base locked up but they are dead wrong! I have stood at Pilots and Flying Js watching people return their GPS time and time again. People just aren't happy with the product. It would be wise for them to have better customer service for the guys who haven't returned their GPS. By the way, if you are having trouble finding anything on your TND, do like their tech support does and just google it. Why not save your money and don't buy one? Just google everything! What a joke!
(Rand McNally : Where's my map upgrades?)