Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

There are several different factors that I look at when a TND will not connect to a computer - Mainly Win7/64 bit machines.

Does the TND show Connected on the screen when you connect to a computer?

1. If it shows connected then this tells me we have a basic handshaking of the two USB ports (TND and computer).

2. Sometimes the computer USB port does not provide enough power to complete the "formal" handshaking.

3. Is your computer power settings set to something other than "High"?

4. Are you using the supplied USB cable that came with the TND?

5. Did you turn your computer off, Turn the TND on and attach to the computer and then turn the computer back on?



If it does not show Connected on the TND.

1. Did you try another USB port?

2. Are you using the supplied USB cable that came with the TND?

3. Did you try another USB port?

4. Did you try to let the TND stay connected to the computer for at least 30 min to an hour?

5. Have you tried a 6" or 1' USB cable. I have seen this work.

6. Did you try a USB Power hub?

7. Did you turn your computer off, Turn the TND on and attach to the computer and then turn the computer back on?

These are some things that I have seen and suggest for the newer Win7/64 Bit machines.

The USB driver that the TND uses is already on the computer. Rand does not supply an USB driver when you connect your TND to your computer.

Thanks,
Mark

 

As a reminder, Rand will be closed on Monday in observance of President’s Day. We will be fully staffed and ready to go at 7am (CST) on Tuesday.

Thanks,
Mark

 

You know officially I cannot mention that...LOL..

Marketing has to release any public annoucements.

And thanks for the Kudo's for DieselBoss and myself. We both strive to make life a little easier by our services since we both have been drivers and know what you go through.

Thanks,
Mark

 

How long ago did you buy this T7E?

Look at the pins on the USB on the T7E and make sure you can see 5 pins and they all should be at the end of the black plastic insert.

thanks,
Mark

 

If he has the receipt, less than a year?

Did it hook to his computer?

Thanks,
Mark

 

Leave unplugged from AC/DC for about 12 hours, then charge on AC for 3 hours. Turn on and once on, press the reset, it will reboot.

Let me know if you have any more issues after this.

Thanks,
Mark