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Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Apr 16, 2010.

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  1. Mar 18, 2012 #3301
    THD

    THD Light Load Member

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    May 2, 2010
    Granit Falls, NC
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    OK, What's going on with Rand & their Intelidoc software? My puter took a dump last week and I had to reinstall everything. Couldn't find the TND Dock software for my 700c unit so I went to Rand's website & downloaded what they claimed to be the same Dock software as before. Instead, I get this piece of crap that doesn't do squat other than look pretty on my laptop. It doesn't update crap, nor does it let me update my contstruction information.

    What's going on here? I've had this for a little over a year & all I've had is truble out of it. Keeps up & I'll dump rand all together & jump over to Cobra. Maybe I'll have better luck and better equipment.
     
    THD, Mar 18, 2012
    THD, Mar 18, 2012
    #3301
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  3. Mar 18, 2012 #3302
    Mark Kling

    Mark Kling Technology Contributor

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    Statesville, NC
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    As mentioned before they are in the process of switching from the other Dock to the New Dock. True, not all functions are enabled yet, but they will be soon.

    Thanks,
    Mark
     
    Mark Kling, Mar 18, 2012
    Mark Kling, Mar 18, 2012
    #3302
  4. Mar 18, 2012 #3303
    juso78

    juso78 Bobtail Member

    5
    1
    Apr 15, 2011
    0
    What is going on with this crap!

    I updated to the new dock and now my 700 says missing files. I tried to restart it but now its just a black screen the power indicator on the side stay blue but it isn't doing anything. Do I need another scan disc for this update to hold. Like the last dock update?
     
    juso78, Mar 18, 2012
    juso78, Mar 18, 2012
    #3303
  5. Mar 18, 2012 #3304
    Mark Kling

    Mark Kling Technology Contributor

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    Did you do a graceful disconnect of the TND? Either dismount it or turn it off before you unplugged it?

    Look at the TND as an external drive and tell me what you see on the root directory of the TND.

    Thanks,
    Mark
     
    Mark Kling, Mar 18, 2012
    Mark Kling, Mar 18, 2012
    #3304
  7. Mar 19, 2012 #3305
    juso78

    juso78 Bobtail Member

    5
    1
    Apr 15, 2011
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    Always powered off with the button. It won't even connect to the computer. So I can't even look into the files.
     
    juso78, Mar 19, 2012
    juso78, Mar 19, 2012
    #3305
  8. Mar 19, 2012 #3306
    Mark Kling

    Mark Kling Technology Contributor

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    Leave it unplugged for 12 hours, then plug into AC for 3 hours. See if it will power up then.

    Thanks,
    Mark
     
    Mark Kling, Mar 19, 2012
    Mark Kling, Mar 19, 2012
    #3306
  9. Mar 19, 2012 #3307
    Mark Kling

    Mark Kling Technology Contributor

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    If anyone has submitted for Life Time Maps and it has been more than 4 weeks, E-Mail me with your Name and serial number of your TND.

    Subject line of E-Mail - LTM

    4-6 weeks is average to be receiving a letter back.

    Thanks,
    Mark
     
    Mark Kling, Mar 19, 2012
    Mark Kling, Mar 19, 2012
    #3307
  10. Mar 19, 2012 #3308
    Mark Kling

    Mark Kling Technology Contributor

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    I will be at MATS on Thursday and Friday morning only. Wednesday will be a day of travel.

    Booths - 68144 & 67129.

    I will available for both booths. Customer Support will be manning the Help Desk this year.

    If I am not at the booths, then I will be with my wife and our daughter taking in her 1st truck show.

    Thanks,
    Mark
     
    Mark Kling, Mar 19, 2012
    Mark Kling, Mar 19, 2012
    #3308
    Dieselboss Thanks this.
  11. Mar 20, 2012 #3309
    grannylane

    grannylane Light Load Member

    141
    197
    Jul 8, 2011
    in the south
    0
    hey im back!,,didnt think to ask but can you do this from remote? i am in a good wi-fi area today,,if not i will mail it to you next week when i go home.
     
    grannylane, Mar 20, 2012
    grannylane, Mar 20, 2012
    #3309
  12. Mar 20, 2012 #3310
    Mark Kling

    Mark Kling Technology Contributor

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    Statesville, NC
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    Pretty swamped today getting the last minute stuff done for MATS.. Leaving about 3am to drive there.

    Thanks,
    Mark
     
    Mark Kling, Mar 20, 2012
    Mark Kling, Mar 20, 2012
    #3310
    grannylane Thanks this.
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