Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

I see the TND 700 seems to be on ongoing problem... I bought mine in Aug 2010, it failed (it would freeze up then throw horizontal lines, then go blank) in Feb 2011. While on a two month trip... After a few frustrating phone calls, they determined the internal battery was at fault. Sent me a replacement in April 2011. Now it won't turn on. Took two hours before it would come on. Then it randomly turns off. The connector is loose at the USB port, and it seems to be a manufacturing defect. I am extremely careful to match the pins & sockets, and not force anything. I worked with nuclear missile systems in the USAF...

So, now I'm waiting to hear back...

Mama Skwirl

 

...maybe if they install a "bomb" in it???

 

Ok, now i am getting warning Navi exe has had a serious error and must shut down. I have to turn it off and back on. It has done this about 8 times in last week. Dam why cant i just buy something that will work without hrs of repairs and patches. You know in the last year and a half i have spent over 800 dollars with RM so far i have had a 700 go completed dead spent 80 dollars on a liftime maps and unit failed next day Mark had to make repairs to system files on the new tnd510 right out of the box. Now it will not update and getting these warning which require it to be restarted. Mark PLEASE TELL ME AM I WRONG TO BE UPSET WITH RM. ANOTHER THING I WOULD NOT BE SURPRISED THAT SOME OF THE ISSUES WE ARE HAVING WITH SOME OF THESE IS HEAT FROM UNITS MOUNTED IN THE WINDSHIELD. i HAVE NOTICED RM NO LONGER SHOWS A ANTENNA SO WE COULD MOUNT TO THE DASH AWAY FROM HEAT. I truly feel RM should let me do the lifetime updates on the 510 since the 700 failed less than 8 hrs of installing them. But again what do i know. Mark i am very happy with you and what you try to do to help us however i am very disappointed in RM products quality or the lack of it. Oh one last thing this TND700 that failed and will not do system flash guess its trash and can be tossed out?

 

I Have a 710 and would get the (warning Navi exe has had a serious error and must shut down) I would have to shut it down turn it back on and I be dammed 30 minutes later did the same thing. Happen over and over.


Found out the error for me stopped when I turned off the built in timers. You know Drive timers, HOS timers, that stuff.

 

My dad has a TND500 serial~A 47 T5C 1713B0~

I have gone through doing various touble shoots, attempting to do updates, etc. When going into the TND500 as an external hard disk to view the files, all files are alot of ASCII symbols, and register as invalid file names/extensions.
Problems list:
invalid file names
missing/lost/corrupt files
computer side dock software doesn't recognize the TND500 as being connected and subsequently won't update

I have tried to find even an older outdated system files setup for the TND500 that I could manually install and then update to current that way, but can't seem to find one of them either.