Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Apr 16, 2010.

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  1. Eaton18

    Eaton18 Road Train Member

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    Hopefully that's all it is. I had the same setup in the first truck. I'll try moving the GPS and see if it works.

    Thanks Mark..
     
    Mark Kling Thanks this.
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  3. Eaton18

    Eaton18 Road Train Member

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    I moved the unit to the lower-left corner of the windshield. It's been working now for the last couple of days. However there's times that it will freeze up. The odd thing about this, it was working fine in this same truck, just a week ago. The only change was I added my smartphone and a cheap dashcam to the windshield.
     
  4. laurentiu1

    laurentiu1 Bobtail Member

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    Apr 14, 2012
    Ohio
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    Hi,

    I have a TND 700 that has been freezing on recalculating routes, I had this problem about an year ago and after I called customer support I was told to delete Bin folder and Layout file and it rebuilt files.I did the same thing today but with the new TND dock unit won't update nor rebuild files so I'm stuck with System File Missing warning.Is it any place where I could get the missing files until TND dock will start working with the 700?Any help would be appreciated.
     
  5. Mark Kling

    Mark Kling Technology Contributor

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    They may be causing interference.

    Thanks,
    Mark
     
  6. Mark Kling

    Mark Kling Technology Contributor

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    Suspect you deleted before you connected to the Dock.

    Deleting the Bin/Layouts folder does not cure freezing. You can delete the Navi/user/trip.db file.

    If you load TeamViewer and set up an time I can replace the missing files.

    Make sure you are on High Speed.

    Thanks,
    Mark
     
  7. laurentiu1

    laurentiu1 Bobtail Member

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    How do I load that TeamViewer?I'm at home with a high speed connection.
     
  8. laurentiu1

    laurentiu1 Bobtail Member

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    Ok I downloaded teamviewer and I have an id and password.Please let me know what's next.
     
  9. Ex-Con-Trucker

    Ex-Con-Trucker Medium Load Member

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    I agree with this... As of right now, the most annoying feature is not being able to turn off the construction sites listed in route summary.
     
  10. Mark Kling

    Mark Kling Technology Contributor

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    E-Mail me the ID/PW.

    Make sure you have the TND connected and on to the computer.

    I had to do some things today and I am home now.

    Thanks,
    Mark
     
  11. laurentiu1

    laurentiu1 Bobtail Member

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    ok i'll do it right now thx.
     
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