Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

I saw this this morning, been working on it.

Thanks,
Mark

 

I would suggest you go to your control panel and then to programs and features. This should bring you to the "uninstall" window. Scroll down and find the Rand McNally TND Dock and uninstall it.

Also scroll down and under the MicroSoft updates make sure you have .net Framework version 3.5 minimum with SP1.

You can reinstall the Dock from here.

Dock

http://www.randmcnally.com/support/download-dock-software.jsp

.net Framework

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=21

Make sure when you install the Dock you have the TND connected and on.

Dock
minimum requirements - .net Framework 3.5 with sp1.

http://www.microsoft.com/download/en...ylang=en&id=22

Make sure .net is "on" in services.

Go to Control Panel [FONT=Wingdings,Wingdings][FONT=Wingdings,Wingdings] [/FONT][/FONT]Programs [FONT=Wingdings,Wingdings][FONT=Wingdings,Wingdings] [/FONT][/FONT]Programs and Features
Click "Turn Windows features on or off"
The feature [FONT=Times New Roman,Times New Roman][FONT=Times New Roman,Times New Roman]Microsoft .Net Framework x.x.x should be turned ON[/FONT][/FONT]. The sub features may be turned OFF.


Thanks,
Mark

 

I agree, but you can not take into account every PC model and software out there. Sometimes the MSI gets "hung" on a prior install and I have found to just uninstall the old and install the new works the best. I would say this to be only about 1% of the installs. I am here to offer quick solutions while the driver is on the road and if that means remoting into their PC since a lot are not computer savvy then that is something I am glad to do.

Thanks,
Mark

 

I run 1440x900 on a Toshiba and I see the cursor. What resolution are you running?

Dock should be opening up within the next two weeks for the other models.

Thanks,
Mark

 

Fixed on next version.

Thanks,
Mark

 

Update - E-Mail me please.


Thanks,
Mark