Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Not sure if this has been asked before, but when the GPS gives me an estimated time of arrival, is that based of my current speed or off of the posted speed limits?

 

I have TND 710 and it says maps are year old but when i plug it in it doesn't shows that map update is available how do i go about this?

 

Thank you Mark

 

I really appreciate d time u are takin Mark to answer our ? Im new at this and got bunches to Learn Like not comin to Illinois without payin toll ways.... MCNALLY Got me thru Aurora But it was hard.... But it did got me! Its a mistake Ill never do twice.......Other than that... Im Happy with my new GPS 710 and to let u on a little secret I use my google earth on my phone to survey my stop before I go...... And Mark there was 1 stop on smithsville Tenn. The street was called Grizzly drive was not on d .GPS BUt together with google earth it got me there..... If u want to research further d warehouse is in Smithsville tenn. And is called Federal Mogul 1 on Grizzly drive Im sure is a new street.... Other than that perfect function....

 

Have a 710 that I bought about a month ago. Went to turn it on one morning and nothing. I tried taking it home and plugging it into AC for hours and still nothing. Any other suggestions? Or time to contact Rand?

 

Unplug it. Press the reset button. Press the power button for about 5 seconds. Let it sit overnight. Plug it in and let it charge until the light on the front turns green.

99% of the time it will now turn back on and be fine.

This happens when the USB plug starts to get loose in the socket. If you have been watching this thread, then you will see references to "gently" squeezing the male side of the power plug. JUST A LITTLE. Then wrap the cord once around the neck of the mount so that it isn't always pulling downward on the socket in a shaking truck. (see pics attached)

DISCLAIMER: This post is not endorsed by Rand McNally (unless Mark wants to, lol) This is just a visual representation of something that has been written in this thread on several occasions and is a way to save a time-consuming warranty process in most cases if you experience a problem where it "won't turn on" any longer.
SECOND DISCLAIMER: I am also not defending Rand or your need to do this. It does not need to be done as a matter of "standard procedure" and should NOT be. But it is a way to fix one when you are on the road and in a bind. And the "one or two wraps" around the mount neck is a way to usually prevent it in the first place.

Don

 

Version - 11.95.2258.1629

Also, if needed, OS version - A4.QC.RM.2T710.110122