Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

I just purchased the TND 720 and I am having issues getting my laptop to see it so I can transfer my addressbook over from my TND 710. My laptop has no issues seeing my 710. Even when I put an SD card in the TND 720 it won't even see the memory card. What am I doing wrong?

 

Mark, I bought a 710 at the MATS show at Rand Mc Nally stand, the sales lady convinced me it was the best and she took down all my details after I purchased it, I assumed there would be no problems with it and if there was you had a record of the transaction. I paid cash. The unit has directed me down several 10, 5 and even 3 thousand pound weight restricted roads. I have a ticket from the Police in PA for being 76000 pound on a 10000 max weight road. I called your tech support several times and got the run around each time. Yesterday I talked to a manager who said "well most people have no problems with it" He said there was nothing they could do without the receipt I told him you had my information. I have since bought the Cobra GPS.
This is very wrong, This unit does not do what it is meant to do properly.
It does not have a lot of the street addresses in its database. The worst of all is your support, IT IS ABSOLUTELY DISGRACEFUL.
If you can help, my email is bgils143@gmail.com

 

Mark, you say contact tech support on Monday, WHY?. I have contacted them several times, several times I was told "someone in that department will call you back" no one ever did. I was told we cannot help you as you dont have the receipt and yesterday a MANAGER said, and I quote "well most people have no complaints with it"
This is extremely frustrating, Rand Mc Nally are by far the worst after sales service provider I have ever dealt with.
Your unit costing almost $500 is not doing what I bought it to do and your company is coming up with every reason they can find not to fix it or replace it

 

Sir, I do have.to.say thatbwhen u start ure GPS it does specifies ure responsible to obey laws and regulations, But I do understand what ure saying, because on my last trip to Mason Ohio, the GPS 720 guided me two gimes to go thrubresidential.streets, Nd It was common sense not to but nevertheless, I felt dissapointed, because it should have not done that..... I must say that I do keep d receipts always, but I now doubt McNally listens to drivers inputs I sent them on 2 ocassions a month ago A street called Grizzly lane on smithsville tennesse and even told them what usiness is there Federal Mogul # 1 and it still doesnt show......But I must say I fairly Trust the GPS, and Im not 100% happy but it has helped me in 9 out of 10 ocassions.

 

Mark, thanks for your help, I do not have the receipt, I obviously lost it. Tell me, when the GPS tells you to turn right and the sign is on the road you have just turned onto, what do you do then in a Tractor Trailer, I cannot reverse back onto the road i have just come off.
Before I throw this in the garbage is there anything that I can do to update/reset the unit.
I just want to be able to use it

 

When will the map updates be available?It is july and I have not received any news about map updates.Also are anymore updates for the TND 700?In the past 3 months I only received 2 construction updates.