Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

You will need to either exchange it from where you got it or contact Rand Support for an RMA/exchange.

Thanks,
Mark

 

I would highly highly highly suggest you back up your TND manually to your computer before you do the map update.

This is in case the update fails for any reason we can always put the files back on before the update so your TND will still be working.

Thanks,
Mark

 

Thanks Don. I was waiting till it posted on the Rand/news site for a link.

Thanks,
Mark

 

Those who were having troubles with the Dock yesterday. Are you still having troubles? If so, E-Mail me your Dock logs. They can be found as stated below.

Be sure to go to your computer screen and in the bottom right in the start icons, find the blue/white icon for the Rand Dock and then right click and exit. If this is active it ties back to the Dock Log and you will not be able to send the most current file.

If you are on XP.
Control panel
Folder and settings
Show hidden files and folders
Click on view tab
About 2/3 of the way down click on show hidden files and folders
Close control panel
Click on C:\
Go to My documents
All users
Application data
All users
RNDDock
Logs
This is where the Dock logs are now


Vista/Win7
Control panel
Appearance and Personalization
Show hidden files and folders
View tab
About 2/3 of the way down click on show hidden files and folders
Close control panel
Click on C:\
Go to users
Your name
Appdata
Local
RNDDock
Logs
This is where the Dock logs are now

Thanks,
Mark

 

It is not a common issue, but you should be able to connect. Contact Don on Monday in regards to an exchange.

Thanks,
mark