Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Apr 16, 2010.

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  1. windsmith

    windsmith Road Train Member

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    Well, no.. the idea was that once a thread is created for a topic, it would be a simple matter to browse the thread titles for the one that deals with your specific issue. If you can't find a thread topic dealing with your specific issue, then you'd open up a new thread. You'd find yourself spending less time repeating yourself in the mega-thread, since past issues and answers would be much easier to find.

    One support FORUM, with one thread per support issue.
     
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  3. dca

    dca Road Train Member

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    yes that could be a problem... unless...

    Edit

    one posts, then edits the post ... adding a title.. think it would help in search?
     
    Last edited: Dec 3, 2012
  4. Mark Kling

    Mark Kling Technology Contributor

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    Works fine on paper. In the 3 years I have been running the support thread I have seen other threads started and then create a life of their own going in all directions.

    Again time is an issue also. I do this in an unofficial role. I do hold a full time job. I jump on this site when I have a few moments to see any anything needs attention.

    Trying to provide assistance to 3-5 threads and new ones popping up almost daily I find many answers are related to all. Such as routing in NYC.

    I am supporting this Thread only.

    Currently there is a support thread, yet 4 other threads were opened in relation to TND issues.

    If you do not find your answer to a question you have, my E-Mail is shown in my signature box.

    In watching other posts most drivers do not look at page 1 of a section to see if a thread is started or not. They simply open a new thread. Answers are provided by other drivers. There are few "reps" on this website to support drivers.

    Let's get this thread back on topic. I have mentioned my position a few times.

    thanks,
    Mark
     
  5. dca

    dca Road Train Member

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    What generates an app error msg ? Up dated - found nothing wrong - yet error msgs occurred before the update -
     
  6. BossOutlaw88

    BossOutlaw88 Road Train Member

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    I had to do the worst case scenario. I was forced to send my TND 710 to the shop for repair. I just couldn't get it to power on. Now I'm back at the mercy of my Rand Mcnally atlas and MCP200 navigo.
     
  7. dca

    dca Road Train Member

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    on my 700 series, where one plugs in to charge it got so hot it can no longer take a charge, it powered up fine till the battery ran out, haven't sent it in yet nor have i mentioned it, also have a 500 series, this one has been getting the app error msgs, updated today and ran a diagnostics on it via the rand site - haven't used since doing so - i do like them, figured i'd have a back up or give it to family
     
  8. Treefork

    Treefork Road Train Member

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    I was going to complain that the 710 refused to route me over the GWB in NY today, but I changed it to 48' trailer and then it did. It wouldn't route when setting was 53' though.


    Joe
     
  9. Mark Kling

    Mark Kling Technology Contributor

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    Did you do the D/R under tools? When the Dock pulls it files from the server it stores them on your C:\. If a file is corrupt on this download then it will place a "bad" file on your TND.

    It is best sometimes to delete the Cache folder, uninstall the Dock, Reinstall the Dock and let it re-download the files again.

    If you are computer savvy I can tell you where this cache folder is. It is a hidden folder.

    You should be on high speed internet for this.

    Thanks,
    Mark
     
  10. Mark Kling

    Mark Kling Technology Contributor

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    Restriction on some roads in NYC are for 53' trailers. Usually I suggest changing to 48' if you need to get to a destination.

    thanks,
    Mark
     
    Treefork and peterd Thank this.
  11. Mark Kling

    Mark Kling Technology Contributor

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    What is the serial number off the 700?

    Did you get the 500 working?

    thanks,
    mark
     
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