Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

I have a TND500 that I have been using for a few years now. I just plugged it in and did an update. I now get the Database License error. I cant get past that screen. I have done a Diagnostic and repair from the tools on the Dock but that does nothing. When I turn it on I get the license error and now am getting a navi.exe error. I have been using this unit for over 4 years with no issues. The serial number is T5E-990357, Software Version 3.55.2780.1540, Dock Version 1.0.5046.30570. I have lifetime maps. I cant got this thing to do anything now. Any suggestions?

 

Yes. I also tried without 3D mode, same result.

 

OK, got carried away there.. I have had the unit 3 yrs...

 

Is there a way to add truck stops (with parking) to a POI search for rest stops/parking areas (rather than doing 2 separate s.earches when looking for a place along your route to take your break).




Speaking of POIs, Newberry Springs, CA has another truck stop: Newberry Shell & Truck Stop i-40 exit 23.

Also on i-40, but in Arizona, there is a small Chevron truck stop off exit 163.

 

hellooooooo... dock doesn't recognize me 510, uninstalled RM dock, to reinstall,
still won't recognize the unit, therefore dock shuts down the reinstall.

what to do ?

 

Thanks again for your help Mark, have a wonderful day.

 

I don't believe so. Why would it do that? Dock not recognizing it started with last error I mentioned.
Before that, recognition/dock worked fine. I've looked but perhaps I'm not looking in the right area?

If you have a moment or two to reply will send you a pm with my email.

Unit still works/routes/freezes/etc just can't dock for updates, Thanks

 

Mark

Do you see a pattern developing here? A lot of the problems being posted eg: bad routing,freezing and such appear to be happening after the last map update as I don't remember them being posted so much before the last map update,maybe there is a problem here as I was much happier with my units a 700&720 before the last update.
Here is another thing that should have been addressed a long time ago,permanent avoids. Right now if you plot a route then go to view that route,on the slide out menu,and find a road that you know u don't want to be on and click on it the only option you get is detour,in order to mark that road as permanent avoid you have to go out of routing mode,scroll around on the map and try and find that road and set it as avoid,this is a very poor way of doing things. There should be and option to avoid right on the detail view when you have a route plotted.

thanks
john