Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

On the USB connector of the 510 look at the connector. You should see 5 gold pins looking at you. Pins 1 and 5 are the power pins, pins 2, 3, and 4 are the USB handshaking pins.

You can also check when the 510 is connected to the computer. The screen (510) should say connected and if you look on the Computer at external drives you should see the TND as an external drive.

You did not mention if you used other USB cables to try connecting. Have you tried this?

Thanks,
Mark

 

I will submit the lane assist ones. The Low ground clearance are taken from the POI Factory and RM does not have control over those. You would have to contact the POI Factory for those.

I think what they did was take the Lat/Long of the main road versus the actual.

Thanks,
Mark

 

1. Does the TND show connected on the face of the TND?
2. Can you see the TND as an external drive on the computer?

Thanks,
Mark

 

Funny, I was getting ready to post something in regards to this.

In the past some of you have posted comments in regards to my being available on TTR for help. I am looking for them. If you wish, post any comments again in regards to how my presence has helped you in regards to being on TTR.

Thanks,
Mark

 

The issue sounds like either the DC cord or the USB connector on the 520 had some cross pins. Pins 2, 3, and 4 are the handshaking pins. Nothing they could have done on the phone would have fixed it. They did offer to repair it, but since it was "useless" in your case the "loss" of the 520 while in repair would have not left you without a working TND. They did what they could based upon the issue. It was a hardware issue and a repair/replacement was in line for them to offer.

Any device you buy that is outside the return policy and repairs have to be made you will have to turn the item in. Yes, you will be without it. But I don't know of many places that offer a "loaner" electronic device while yours is being repaired. If my laptop goes down, I have to be without it while being repaired. But, because my job requires me to have a means of communication I did have to buy a backup laptop. I am not suggesting you buy a backup GPS for times like these. But, RM did offer to have it repaired/replaced. So, why post a negitive post for them doing their jobs and offering a solution to a hardware issue?

If this started within the 30 day window why did you not return it for an exchange?

Thanks,
Mark