Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

I know what you go thru daily. I drove OTR for 3 years. If you buy at a truck stop, you can always return/exchange at the same "Branded" truck stop with a receipt no matter what the state.

When it first started to show "connected" did you contact RM tech support?

In thinking this issue thru all day, I have several thoughts and questions. I have never seen this issue before and I have been with the TND's since 2008.

When you bought the 520 did it have a clear round sticker holding the lid shut? If not, then it is possible you got a return instead of a new TND.

1. Did you use the DC cord that came with the 520? If yes, ignore the rest of the questions.
2. If you used the USB cable to connect to a DC source, what did you connect too?
3. The DC cord only uses pins 1 and 5 for power. The USB cable has all 5 pins active.
4. If you used the USB cable it is possible whatever you connected to also has pins 2, 3, and 4 active which would cause the TND to think it was connecting to a computer.
5. Some in dash stereo's do have a USB port. All 5 of these pins are active.
6. The stand alone DC plugs that convert the 12vdc down to 5vdc, but use a USB port to the device. I am not sure if pins 2, 3, and 4 are active.

I see you found TTR once you felt the 520 was not 100% operational, but after 30 days. Did you Google this or did you know about TTR beforehand. If knowing about before hand, why not post to TTR about the issue. It could have been resolved one way or another.

Thanks,
Mark

 

E-Mail me at rmleadbetatester@gmail.com

It has to do with the Overdrive pro security settings.

View attachment 60112

Thanks,
Mark

 

Which state?

Thanks,
Mark

 

PM me her name/E-Mail address.

Thanks,
Mark