Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Apr 16, 2010.

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  1. double yellow

    double yellow Road Train Member

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    Memphis TN to 2727 N Main St, Sikeston MO: tnd wanted me to exit i55 @ exit49 and go up 61. The motor carriers atlas says that stretch is not staa legal. Customer directions & paid routing said to exit i55 at mile 69, a ~4 mile longer routing which lends credibility to the motor carrier atlas.

    It didn't like the address either, but by hovering over the correct stretch of road (just south of county road 472) I was able to plug in what it wanted to see (19000+ N Main St instead of 2727).



    Separately, the rest area on I80 westbound @ Nebraska mile 23 is closed. The way the pavement is torn up makes me think it might be permanent.
     
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  3. falcon241073

    falcon241073 Heavy Load Member

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    Oct 25, 2011
    Germantown, TN
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    My 720 will only work if plugged in. Will not charge. Light is a dull orangish red. As soon as I unplug cord the gps dies. It is literally 3 weeks out of warranty. Works fine as long as I keep cord plugged in.
     
  4. Scott72

    Scott72 Road Train Member

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    Mine having issues again today seeing sats. No idea what's going on with this thing. Not interference either.
     
  5. Balakov100

    Balakov100 Road Train Member

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    Temple, TX
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    Going west on M14 from Plymouth towards Ann Arbor Mi.
    Going to head North on US23.
    GPS (720) made it look like M14 runs into I96.
    Failed to mention the 'right turn' or keep to right at US23 North.

    Figured it out of course, but really threw me off.
     
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  6. lovesthedrive

    lovesthedrive R.I.P.

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    Sorrento Maine
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    To me it sounds like a bad battery. Shuts down in 10 seconds as there isnt enough of a charge. Have you tried running it with the power cord? As to the ailments of other units? I wonder if you got refurbished machines?
     
  7. Moving Forward

    Moving Forward Medium Load Member

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    Jan 14, 2014
    New England, USA
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    Mark, Is it possible to transfer my address book from one TND 720 to another TND 720? If so, how can I do this?
    Thank you.
     
  8. Moving Forward

    Moving Forward Medium Load Member

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    New England, USA
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    Hey Sinker, I had a similar issue with my 720. I spoke with Customer Service at RM and they had me return it to them (they paid for shipping) and I have just received a new model just 10 days after I sent them the old one. Call RM @ 1-877-446-4863 (M-F 7AM-6PM CT). Good luck!
     
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  9. Mark Kling

    Mark Kling Technology Contributor

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    Statesville, NC
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    PM me, I might have to remote into your computer and clear out some items that pertain to the Dock.

    Thanks,
    Mark
     
  10. Mark Kling

    Mark Kling Technology Contributor

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    Statesville, NC
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    All three issues are related to power. I would start looking at the way your 720 is plugged into an DC source. Do not use the USB/DC adapters since they only provide usually 1amp and the 720 requires 2 amps.

    Thanks,
    Mark
     
  11. Mark Kling

    Mark Kling Technology Contributor

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    Statesville, NC
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    Could be the USB port is bad. Contact RM support.

    Thanks,
    Mark
     
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