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Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Apr 16, 2010.

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Page 739 of 756
  1. May 21, 2014 #7381
    jmroadhog

    jmroadhog Medium Load Member

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    Apr 26, 2012
    Grand Forks BC
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    Mark

    My TND 720 will not connect to my pc and my norton anti virus said the dock update was a virus and deleted the dock exe, so now can't install new dock as unit will not connect, help.
    It says either usb device not recognized or software not installed properly, this is the first time its done this since I have had the unit.
    Thanks
    John
     
    jmroadhog, May 21, 2014
    jmroadhog, May 21, 2014
    #7381
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  3. May 21, 2014 #7382
    Mark Kling

    Mark Kling Technology Contributor

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    Statesville, NC
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    John,

    You did not clarify if this was a new computer or not.

    Disable the Norton Antivirus during the install or set the Antivirus to mark the Dock as safe.

    Make sure you use the same USB as before.

    Connect the TND (off) to the computer, then power up the TND or to "force" an USB port, turn the computer off, connect the TND (on), then turn the computer on.

    Make sure the power settings on the computer is not in Eco mode. The 7" units draw more current than the 5" and in Eco mode you do not get full current draw.

    Make sure you are connected to an 2.0 USB port. Some of the newer Mac's for example that have the 3.0 ports do have issues going backwards compatible. I have not heard about this for the TND's, but other devices if you Google it.

    Thanks,
    Mark
     
    Mark Kling, May 21, 2014
    Mark Kling, May 21, 2014
    #7382
  4. May 21, 2014 #7383
    jmroadhog

    jmroadhog Medium Load Member

    443
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    Apr 26, 2012
    Grand Forks BC
    0
    Same computer I have been using all along never had this happen before. It's been used on a 700 and the 720 without problems till yesterday it connects to the tnd 720 but just does not recognize it or says that the software was not installed properly.
    Should I just delete the whole TND folder and start over as if it was a new unit????? Definitely something screwy going on here.
    Yesterday connected tnd,launched dock,dock said it was updating,anti virus went into tizzy claiming update was virus and nothing worked after that.
     
    Last edited: May 21, 2014
    jmroadhog, May 21, 2014
    jmroadhog, May 21, 2014
    #7383
  5. May 21, 2014 #7384
    Mark Kling

    Mark Kling Technology Contributor

    10,935
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    Sep 23, 2007
    Statesville, NC
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    Do not delete anything off the TND.

    Disable your Norton for about an hour.
    Start the Dock again.
    See if the Dock updates.
    If the Dock has an issue updating or does not start, let me know. PM me so I can remote in and fix your C:/.

    If the Dock updates, then try connecting your TND's. You may have to press the reset button if it does not see it.

    If they don't connect, try another USB cable.

    Thanks,
    Mark
     
    Mark Kling, May 21, 2014
    Mark Kling, May 21, 2014
    #7384
  7. May 21, 2014 #7385
    mpow66m

    mpow66m Heavy Load Member

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    Jul 6, 2011
    Northeast
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    nothun there.ill take a screen shot.
     
    mpow66m, May 21, 2014
    mpow66m, May 21, 2014
    #7385
  8. May 21, 2014 #7386
    jmroadhog

    jmroadhog Medium Load Member

    443
    193
    Apr 26, 2012
    Grand Forks BC
    0
    My anti virus deleted the dock executable as it thought it was a virus so windows can't find it therefore dock won't start and USB still won't connect as it doesn't recognize the gps unit.
    I PM'D you but guess was too late, I am in Pacific Time Zone, maybe catch you tomorrow.
     
    Last edited: May 21, 2014
    jmroadhog, May 21, 2014
    jmroadhog, May 21, 2014
    #7386
  9. May 22, 2014 #7387
    Mark Kling

    Mark Kling Technology Contributor

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    Sep 23, 2007
    Statesville, NC
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    Funny,, usually I stay up till midnight, but I jammed my foot into a chair a few days ago. I was up and about all day yesterday and it is swelling up so I decided to go to bed at 10:20pm est.... I PM'd you back.

    Thanks,
    Mark
     
    Mark Kling, May 22, 2014
    Mark Kling, May 22, 2014
    #7387
  10. May 22, 2014 #7388
    jmroadhog

    jmroadhog Medium Load Member

    443
    193
    Apr 26, 2012
    Grand Forks BC
    0
    PM'd you back
     
    jmroadhog, May 22, 2014
    jmroadhog, May 22, 2014
    #7388
    Mark Kling Thanks this.
  11. May 22, 2014 #7389
    Lowa3468

    Lowa3468 Heavy Load Member

    889
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    Feb 10, 2014
    Portland, Or
    0
    Ok here a dumb question....

    i finally was was going to break down and buy a new 7" rand but......the truckstops all show them for $319.00 dollars ok fair enough.....but.........here comes the spoiler alert.....

    why do an $80 dollar rebate? I mean really? If it was actually p/u right now out of store for $319.00 plus tax I would get it today....but nope......one needs to spend the $399.00 today then wait and wait for what like 4-6 weeks to get $80 dollars back really?

    isnt this just a gimmick hoping that drivers will buy the units and either they don't turn in the rebate or maybe the rebate gets lost in snail mail.

    why not just sell the things for $319.00 and be done with it?
     
    Lowa3468, May 22, 2014
    Lowa3468, May 22, 2014
    #7389
  12. May 22, 2014 #7390
    mattbnr

    mattbnr Road Train Member

    1,950
    837
    Aug 19, 2010
    Tama,Iowa
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    Because companies know that most people won't turn the rebate back in so it increases their profits.
     
    mattbnr, May 22, 2014
    mattbnr, May 22, 2014
    #7390
    Lowa3468 Thanks this.
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