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Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Discussion in 'Trucking Electronics, Gadgets and Software Forum' started by Mark Kling, Apr 16, 2010.

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  1. May 15, 2010 #81
    CflTeam

    CflTeam Light Load Member

    97
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    Jan 9, 2008
    Central, Fl
    0
    When I first bought the 500, after the initial problems were corrected, the unit worked great with only a few glitches. I made the mistake of updating the unit on my hometime and it has been a nightmare ever since. I'm not going to list the problems, unless you really need me to, because, honestly, you name it, and it has messed it up. Is there any solution to fix this now?

    It shows my current version as 10.20.1472.1717

    I really just want it back to the way it was before the update.

    Any help would be appreciated!
     
    CflTeam, May 15, 2010
    CflTeam, May 15, 2010
    #81
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  3. May 15, 2010 #82
    Mark Kling

    Mark Kling Technology Contributor

    10,935
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    Sep 23, 2007
    Statesville, NC
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    When did you update? Were you on ver 1472 prior to the update? The updates normally just update the POI's, Global POI's and construction.

    Give me a few examples of how the TND is misbehaving.

    Thanks,
    Mark
     
    Mark Kling, May 15, 2010
    Mark Kling, May 15, 2010
    #82
  4. May 15, 2010 #83
    Geckert

    Geckert Bobtail Member

    20
    2
    Nov 6, 2009
    Annapolis MD
    0
    Mark this is the response I continue to get whenever i plug my 700 into my usb any of them...it is a literally brand new dell studio xps 17 and it does charge and run the machine just wont connect....

    the response is
    Windows has stopped this device because it has reported problems. (Code 43)
     
    Geckert, May 15, 2010
    Geckert, May 15, 2010
    #83
  5. May 16, 2010 #84
    Mark Kling

    Mark Kling Technology Contributor

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    Statesville, NC
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    Along with checking your power settings to the USB port... please go back to page 8 and read post 74..

    http://blog.enterpriseitplanet.com/green/blog/2009/01/how-to-manage-wind

    ows-7-power-settings.html


    (make sure you copy the entire URL)

    Thanks,
    Mark
     
    Mark Kling, May 16, 2010
    Mark Kling, May 16, 2010
    #84
  7. May 16, 2010 #85
    Coonass

    Coonass "Freshy Fresh"

    1,080
    1,179
    Sep 23, 2008
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    Mark

    Has to "new and improved" update ever come out for the 500 yet??
     
    Coonass, May 16, 2010
    Coonass, May 16, 2010
    #85
  8. May 16, 2010 #86
    Mark Kling

    Mark Kling Technology Contributor

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    Statesville, NC
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    RM has not released a date yet for the new version for the 500.

    Thanks,
    Mark
     
    Mark Kling, May 16, 2010
    Mark Kling, May 16, 2010
    #86
  9. May 16, 2010 #87
    madez

    madez Bobtail Member

    3
    0
    Dec 31, 2009
    Bronson, Iowa
    0
    My husband is getting an error message when he tries to enter an address in the address book.

    Unable to update entries check if media is in place and not write protected

    How do we resolve this? Is he out of memory? Can memory be expanded? How many address book entries should it hold?
     
    madez, May 16, 2010
    madez, May 16, 2010
    #87
  10. May 16, 2010 #88
    Mark Kling

    Mark Kling Technology Contributor

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    He is not out of memory. What is the serial number off the back of the TND?

    It sounds like a db file error.

    Have him connect the TND to the TND Dock and do a back-up, not a full back-up.

    How computer savvy is he? The next step will require deleting a file off the TND. It will rebuild.

    Thanks,
    Mark
     
    Mark Kling, May 16, 2010
    Mark Kling, May 16, 2010
    #88
  11. May 16, 2010 #89
    madez

    madez Bobtail Member

    3
    0
    Dec 31, 2009
    Bronson, Iowa
    0
    A 35 T5B 1700A5 Is the only number I see.

    I'm very capable on the computer. I'm doing a backup now.
     
    madez, May 16, 2010
    madez, May 16, 2010
    #89
  12. May 16, 2010 #90
    Mark Kling

    Mark Kling Technology Contributor

    10,935
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    Statesville, NC
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    Do a backup of your addresses via the back-up on the TND Dock. Then close your TND Dock.

    IF you look at "My Computer" you will see an external drive that has the folders Navi and RM on it. Double click on the Navi folder then double click on the User folder. Delete the AddressBook folder and disconnect from the Computer. Reboot the TND completely and then start the TND Dock again. Do a restore. Your TND should be able to save addresses again.

    It is important - that between a TND Dock Back-up and a TND Dock Restore that you do not do an update.

    Thanks,
    Mark
     
    Mark Kling, May 16, 2010
    Mark Kling, May 16, 2010
    #90
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