Ta commerce,ga shop complaint...tell me if i am wrong to gripe

I can honestly see what the OP is getting at. Especially when businesses like Autozone etc check auto batteries out for free and have no fine print if you decide not to buy anything.

It would make sense from a business standpoint (Consumer's POV) if T/A would at least credit the cost of the inspection, or at least part of it, if you wind up buying the batteries and having them do the installation. And, if not, you then pay for the battery check.

I learned a while back what passingthru said about replacing them all at the same time. One bad one will wreak chaos on the other 3.

 

A commercial truck is a Cash Cow...Everybody wants to milk it.

 

Having been a service manager for several years here is the problem I found with cutting the diagnostic fee.

You give it away in that case then every time the customer comes in they expect you to not charge them a diagnosis fee if they have their vehicle repaired.

If I could tell you how many times I heard... Well you didn't charge me last time or if you don't give that charge away I wont have you repair my vehicle. It tends to start an ugly trend.