thermo king warranty in writing?

ZVar, im not really sure what you mean. when i got the unit it was already on the truck, used, and there was no contract. do you mean i should’ve gotten a contract when i got the repairs done? yeah i probably should have, but in my defense i have TRIED to do this before...they always say “oh we’ll email you a copy” and then when i say i want one before i leave the premises they get freaked out like my plan is to scam or sue them and it ruins relationships. lots of these service managers are defensive whiny babies who are accustomed to customers who go through life like sheep, who “behave,” and when we don’t “behave,” when we politely demand what is legally ours, they freak out....almost better to try and get along. cheaper in the long run to not ruin relationships. which is why instead of getting into arguments i waited until the situation actually came out, and now ill deal with it best i can. (this is my first warranty problem in 10 years)

 

everyone thanks for the responses. i’ll call corporate tmrw...i was kind of hoping someone would have a copy of the thermo king contract though because probably what will happen when i call is the same thing that happened when i called freightliner years ago...i was bounced around for hours from department to department, each one saying it was someone else’s problem...but hopefully i can AT LEAST get a copy of the contract. thanks again and ill let ya guys know what happens

 

thanks for all your responses, people. i’ve been real busy but here’s a quick update/FYI

------->FROM WHAT I CAN UNDERSTAND<---- thermo king corporate policy is: repairs related to serialized parts ONLY are under a warranty that allows you to go to any dealer to correct faulty repair, BUT often dealers (where original repair was done) will reimburse you for non-serialized parts & related repairs if they feel it’s the right thing to do, which is what happened in my case, all with a simple phone call. so thanks TK.

to be clear - non-serialized part installed at dealer A. unit then breaks, probably due to faulty installation. i take unit in to dealer B, who corrects problem. i then called dealer A, who reimbursed me for repair at dealer B.

FYI - i did NOT get the above warranty info from tk corporate...i got it from regional. corporate wouldn’t give me answers, even though i told them i was calling for info about their policy in general and NOT for a specific region or dealership. also FYI i am doing my best to interpret what i was told so don't quote me on this! i'm only GUESSING this is what the story is...i still have yet to receive warranty info in writing from the guy i talked to, and even after i get it i have no idea if it will make sense

there are still things im confused about, but the conversation i had was SO confusing that i don’t even know how to explain what i’m confused about in less than a million words.

anyway i have some more comments but i need to sleep now before my brain overheats