TQL ISSUES AND LAME EXCUSES NOT TO PAY

Hi this is Barbara with Southern Star T... we booked a load with TQL on monday in el paso, tx going to MArietta GA ,, 46300 on the weight ... get to the receiver on thursday morning for the receiver to tell us that will not get offloaded till 10 days later ... the guy who we booked the load hides and does not answer phone calls and comes with the lame excuse that he cancel the load with the driver; he never send any type of email or phone call to dispatch... and again refuses to answer the phone..then all of a sudden we get an email that he is getting unloaded in a different facility
and get a call that we got hit with a claim..where we will be responsible for unloading, storage and repower
try talking to the claim department lady and well they made the driver responsable for taking the load... they never send email to dispatch saying spoke to your driver the load cancel ..TQL will have 3-4 people calling for tracking will have 3-4 people calling to make sure you load and unload and this broker not even takes the time to speak to dispatch to make sure that load was not picked up
also shipper makes sure to load everything they could on the trailer and sent the driver off to deliver ..so are we really screwed and be moving loads for free and still actually paid them...???? or is there something that we can do??

 

Yes that's what I thought ..they practically going to take it from the load plus what ever ... yes I will not move another load for them ... is very little that we have move for them and this is the last load ..they will call all day to beg for to take their cheap ### loads and still take advantaged
So where do we signed ... is so unfair for our driver practically as the situation is moving loads for peanuts then we get this ...

 

there's no mediators for us carriers/drivers... they can bring what ever excuse they want to just not pay the agreed rate or just simply take advantage of the service and equipment we provide.. so sad that everything depends on the driver on times like this to keep shelter, goods, medical and all essentials and yet we just get so screwed

 

That was the plan to return the load..but they said that they would still put a claim on us .. to release the load at the location they were providing ..
then after they unloaded the truck that's when we got the call of the charges we were responsible for again they used us; so now the load is near by they ...don't have to pay as much yet they will charge everyone shipper for shipping, receiver for not receiving and us for storage ... I told the lady that we want it to dispute the claim and she said "well is with me and I'm denying it"