TQL refuses to pay for delivered load !

It would have been the OPs responsibility if he was the one who loads and unloads the truck and gets a compensation for it. Making a complete pickup or drop from the time of agreement, looking up maps, getting directions, and planning the route; it costs approx $250 each stop. Now, if the OP got paid drastically more than that then I would find him guilty to a certain extent, but other than that, not at all whatsoever.....
Fine, just go ahead and take the beating on this payment, but go for a law suit against the receiver at the previous stop for theft, because they removed the unauthorized freight. If you need my help let me know. I have had experience in handling these kinds of disputes in the past.

 

You should have returned to the second delivery and reloaded the other two stops, if the supervisor at stop two refused to reload, you should have had him sign the BOL for the remaining stops as he unloaded them without bothering to count and confirm what he was receiving.... he accepted responsibility for the freight when he unloaded it at his dock.... He screwed up as much as you did....

In the future, when you have a multi-stop load, take it upon yourself to know the quantity that the receiver is to receive and inform them as to how much they are getting... make sure the quantity remaining is correct before you leave, you will save yourself a lot of time and effort, not to mention the stress of dealing with a really screwed up situation...

It sucks to learn the hard way, but lessons learned the hard way are not easily forgotten....

I'm glad you got paid.

There's more than one weasel in the woodpile at TQL...

 

I'm under the same gun in liquids. All detention, weights, hoses etc. must be noted and in the shippers hand within 24 hours or you will not be paid.

Point being: If I don't do exactly what the shipper says and provide him proof within 24 hours I likely won't be paid. This is clearly spelled out in my orders.

I'm with the broker on this one as he likely won't be paid for some or all of your run / drops.

JMO

 

Dang, the next lesson is not to start a forum where you made a mistake. Some of you guys are brutal, posting the same thing over and over. Kinda like backing into something and have 40 guys tell you next time get out and look. Duh! I think he got that part.

 

They just want to get their post count up/or read their words in print.Kinda like me just now.

 

Broker most of the time means just that. Broke him. I watch the boards. I get home. An empty trailer don't make my life better.

 

I think it was his attitude that it was all the PO's fault. It obviously wasn't. Then the 'hobby trucker' reference, etc just piles it on.

The thing is, I just can't imagine not knowing my truck has no freight in the trailer. Although I do benefit from having an air gauge on the suspension, any little weight (especially up front) moves the dial off it's normal position when empty. But, even if I were blind to that, it still feels different when pulling. And a 'few thousand pounds' is noticeable. I could understand if it were a few pallets of styrofoam bike helmets (which I've hauled) that weigh 3k for an entire truck load... but this was bulk paper products weighing thousands for just a few skids.

OP, I'm glad you got paid. I'm sure the PO had paid TQL, but despite them paying you, if you failed to live up to your contract, they really don't owe you squat. Luckily, they were considerate and paid you. Who knows what that might do to their relationship with the PO knowing they had a screwed load that the PO took care of. It might not have cost them now, but it might cost them later if TQL has issues making their deliveries.

 

Ahhh yes.... the United States Post Office..... reminds me of a few years ago when I was hauling the Christmas overflow mail from Jersey, to Houston, and back.... we ran like 8 loads, it was a great gig.... 4 trips with mt trailers, 2 trips with one or two pallets, and 2 trips with full trailers.... they give you this postage stamp signed slip of paper, (actually it was exactly like the old credit card slips on that thin transparent paper), and they tell you when you pick up the trailer not to lose it, cause if you lose it you won't get paid, and then when you arrive at the delivery they ask you for the slip and you have to try and get it back from them.... every time they give it back someone else comes over and asks for it, and then you have to go track it down to get it back...lol... anyway, now it's Christmas eve and it's the last load we've contracted delivering into the Secaucus terminal and the postal clerk tells me..... "there's been a mistake, these totes are supposed to go to Brooklyn", and she's pointing to 2 totes among the many that also say, Long Island NY, and Queens NY..... I know she's running a game on me, cause I've been doing this for the last few weeks now.... so I say, "sorry, but that's not my problem, my contract says to deliver them here, and here I am..." she says, "Oh no sugar, these need to go over to Brooklyn", I politely tell her that they are off my trailer and on her dock and that I also already have the signed slip, so Merry Christmas and I'll see you later..."..... "but", she says, "how will I get this mail over to New York"..... I say, "you're the post office, I'm pretty sure you'll figure it out..." and as I'm leaving one of the postal employees says to me, "that was well played, brother", I grin and wish him a Merry Christmas....lol.... ya jus gotta love the post office.....

 

you have the right to file against their 'broker bond" and if you have done your part then you should. Advise them of your intensions then do it. I have never had a problem getting paid from them. Although I try not to use them cause of the scab rates they have.

 

Unfortunately, TQL is one of the worst load brokers around. I encourage EVERYONE to stay away from them. If truckers will UNITE and not call or accept their loads, they will be forced to improve or get out of the brokerage business. Please tell everyone you come into contact with of your experience. Hopefully, truckers working together will stop this type of business from taking advantage if others.