Problem was discovered at stop three and manager at stop three called the p.o. manager at stop four and i was told to come down and he would take care of the issue. Stop three signed in the correct box as receiving shipment since the P.O. did receive shipment, it was just at a post office up the road in cleveland as they were the ones who messed up. Manager at stop four was super nice and i was there for almost half an hour as he handwrote a short story on what had happened and stated that they received the freight at a different location as a result of a mistake not made by me. He just didnt sign the little box because in doing so it legally stated that he received the freight at his location which would make him liable if there was a postal audit and he didnt want to lose his job.
TQL was aware of the problem and i spoke with the appropriate account rep twice after the problem and was told "thank you" for taking the time to get everything documented in writing and keeping them advised of the issue. The problem is someone at TQL is getting out of payment on a technicality.
TQL refuses to pay for delivered load !
Discussion in 'Freight Broker Forum' started by BretStep, Nov 24, 2012.
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You failed to do so much on this, and then you come here and blame it on the broker for not paying you because you did not do what you promised to do.
Please share with me the logic of that.
You may not comprehend this, but you are working in a service industry here. Your service is delivering other peoples property where they would like sent to.
All you did was collect the evidence for TQL to NOT pay you after the second stop. And then you continued to waste your employers resources by continuing on to the final stops as well to continue to document the mess up. -
Here's my take. Yeah the guy could have caught the mistake. He gets that. We all make mistakes. If we were perfect we would be runnin the world.
What I think happened, was a broker that got paid and saw an opportuniy keep the cash and screw the trucking company!!!volvodriver01 Thanks this. -
Carrier doesn't fulfill the terms of the contract, carrier does not get paid. Nobody's getting screwed here, it's just straight up business. -
I know a contract is a contract, but there is also a moral issue here. I'm sure the broker got paid. They should do the right thing and pay just like they got paid.
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so what's the purpose of a contract then?
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A contract is primarily in place to protect the intrests of the parties involved. Not to be used to take advantage. I could see if the broker did not get paid or lost a customer. But I really don't think that is the story here. Sounds more like greed. Just my opinion.
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