I created this account because my friend is at a loss now and I am trying to help. Him and his wife ordered new couches. The furniture company belongs to a good friend of his father's. They've all bought furniture from him for years. His warehouse is located in New Jersey and he manufactures furniture in Germany. When the furniture got to his warehouse he suggested to use his courier to have it delivered to Dallas, TX (where we live), but as we have a friend that is a Director of Sales at uShip, my friend decided to use their services instead and save a couple of hundred bucks.
Through uShip a delivery was scheduled with a company called PPU Systems. It was picked up on March 27th. Initially was told that the delivery would be about a week and half. Then lied and said he didn't give that time frame at all. uShip send him emails, but he never responded. He finally answered and said it would be delivered the 3rd week of April on a Wednesday morning but never showed. Numerous emails, phone calls, and texts have been sent to him and he ignored all of them. Except a few texts from me. He even responded saying since he is not getting the payment from uShip and his account has been banned, he will be delivering the goods back to the warehouse. But they would require pictures and proof of the furniture and he never responded to that text either. Now it is in limbo and he is not answering again. No one knows where the furniture is and he is ignoring everyone again.
uShip is claiming they are not liable for the goods, but will refund my friend the money for the delivery. However, the $4000 furniture is what he cares most about. He had insurance, but now the insurances is claiming that he needs to file a report in New Jersey where the furniture was picked up. However, NJ does not take reports by phone and my friend has to be present or hire an attorney perhaps. He is at a loss and I feel for them and just trying to help and see what can be done. This is straight up theft at this point and nothing can be done about it. They feel helpless by all of it.
The courier information:
PPU Systems LLC.
USDOT# 2910956.
3114 Emory Street NW
Covington, GA 30014
Trucking company never delivered furniture & not returning calls
Discussion in 'Questions To Truckers From The General Public' started by anatole84, May 5, 2017.
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