My God man if you are paying these idiots just stop! I have seen their comifornia work ethics cost quite a few brokers some loads now! Large reputable brokerages that decided to rely on these fools for their ins cert needs.
They are one of the worst companies I can think of on par with Crapple.
Because they are West coast, they are hours behind when minutes matter. They suck so bad that I find myself in disbelief when a brokerage can not simply accept a ins cert from either myself or directly from my ins agent because they are so reliant upon RMIS! It is hilarious.
It doesn't effect me because I have more loads than my tiny one man operation can handle anyway but man would I be aggravated if I was a brokerage and relied on these morons to simply facilitate insurance certs.