Uber Turns Over Nearly All Freight Revenue To Truckers Analyst Says

Discussion in 'Freight Broker Forum' started by Eddiec, Jun 5, 2019.

  1. TallJoe

    TallJoe Road Train Member

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    I had an honest conversation with an uber driver who told me that they are taking about 40% of what he makes out of a trip. At least some of the trips. I was stunned and horrified then they can rip off people like that. They contribute so little compared to what a driver/car owner do. I think 10%- 15% would be fair but not the ####ing half?! Are we getting there too?

    Very, very greedy!
     
  2. 86scotty

    86scotty Road Train Member

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    This thread is taking a negative turn. I'm no fan of Uber or any broker completely. I work with them but don't 100% trust anyone in a business transaction to look out for my best interests or wallet. How could I? They're looking out for theirs. That's the way we're ALL wired.

    Everyone is trying to make the most of every dollar.

    Every company will sell your info.

    There is no love, never has been in business. That's why they call it business.

    As for the quote above from some media source, keep in mind you can find a news story to back up anything you want to believe.
     
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  3. TallJoe

    TallJoe Road Train Member

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    I take back all the good things I've said about Uber's app. After their upgrade, the app simply sucks.
    The sorting and the load finding is a nonsense now. The graphics and app navigation controls misplaced.
    The are also directing calls to overseas, perhaps India or Philippines, where those guys are ultra inept and lack the basic knowledge about this business. . They don't respond to your requests about getting additional info on this or that, just say "it will be escalated and someone from our response team will contact you soon" but they don't. This is not going the good direction
    I start resenting them.
     
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  4. Scooter Jones

    Scooter Jones Road Train Member

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    I needed assistance with a dashboard login and pw for a HUGE carrier/brokerage company a couple of weeks ago.

    I was directed through the phone tree directory to a call center in India.

    I could not understand what the young lady was asking me. I hung up and called back.

    This time a gentleman answered, he was a little easier to understand and resolved the issue for me.
     
  5. TallJoe

    TallJoe Road Train Member

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    They are not problem solvers at all. All is good as long as there are no complications, including getting paid fast, but as soon as you have a problem, don't expect a quick resolution. They might as well get rid of the call centers altogether and have you email the issues, at least you'd have in writing that you communicated the problem promptly. That would be even better from the viewpoint of potential accountability as they reps just say their first names only and firmly refuse to say their last names.
     
  6. PPDCT

    PPDCT Heavy Load Member

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    Every day, I find some new reason to be thankful for having started my time in this industry in a small brokerage. Today, it's that I handle all my own business from cradle to grave, and don't have to send you guys to call center mooks in foreign lands.
     
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  7. TallJoe

    TallJoe Road Train Member

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    This uber / convoy should not go much beyond easy dry van freight scope. At least not with this level of responsiveness and expertise. I would not want to be at Mejier DC with a rejected truckload of strawberries with Uber being a broker on it. What the F. could the guy from India tell me what to do? You need to know almost now. A day later is often a day too late.
     
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  8. PPDCT

    PPDCT Heavy Load Member

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    Yeah, or God, could you imagine if there were a crane appointment involved?
     
  9. SteveScott

    SteveScott Road Train Member

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    I haven't had to deal with customer service much at Uber. Sounds like I should be thankful for that. Convoy for the most part has been great with customer service. I do notice with them when I call with general questions I'll get somebody with a heavy accent, so I guess I'm getting somebody out of the country. But when an issue gets escalated, or when I call looking for a load, I get somebody in Washington state where their home office is, and they do a good job.

    From what I see Convoy and Uber have the same problems as dealing with any broker. They don't really understand trucking. At least Uber and Convoy have somebody available 24/7 unlike brokers.
     
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  10. striker

    striker Road Train Member

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    40% LMAO, try closer to 60% on some trips, I've been driving for Uber and Lyft on the weekends for 4 yrs, when I started, I could make $400 to $500 2 nights, roughly 20 hours, 5 pm to 3 am each night. Now, those same 20 hours, if I'm lucky I'll make $250 to $300. The only way to make money is to have a vehicle that will operate on all of Uber's rideshare tiers, but, even then, they've lowered the rates on all. One guy I know does Select and XL, he's retired, so he was doing it full-time, $2,500 to $3,000 in 6 day week of 8 hrs per day, were the norms, now, $1,500 to $2,000 is the tops for working 7 days, 8 to 9 hrs per day or more.
     
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