Ok fellow tanker yankers, first time I've run into this issue. I had a load today that instructions were 40' clean hose and pum and must have wash ticket. No issue there, but instructions also said customer would use their hoses from pump beyond.
Here's the issue, customer didn't have any hoses.
I recently installed a hose rack and had the extra hoses with me, but I didn't have them washed since I had unloaded a cleaner solvent that evaporates. Hoses were clean, but smelled a little like solvent. Product was some sort of oil product. Customer was a little unhappy because his only choices were to refuse hoses and I take load back 250 miles to Chicago or accept hoses as they were. He took them as they were, but certainly grumbled about it.
Anyone ever had something similar happen?
Unusual problem
Discussion in 'Tanker, Bulk and Dump Trucking Forum' started by ChicagoJohn, Sep 1, 2016.
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I don't think the solvent wash would affect the product but I guess it depends. It's not food grade. If it's an oil product it should be fine. I've hauled motor oil that I had to run a few loads of diesel to flush out the gasoline vapors in the tanks and hoses. Flushed out the hoses several times with clear diesel. I guess it depends ultimately on the sensitivity and integrity of the product hauled. What kind of oil was it?
x1Heavy Thanks this. -
Some sort of oil?
I wonder if there is a placard on your tanker with a 4 digit UN number you can look up in your yellow/orange hazmat book and learn exactly what it is in that tank and what it will react with and so on. Im writing this to teach you that some sort does not cut it in tanking. Just a little tidbit.
Anyhow. I save the virtol for the customer with no hose for his pump to storage. Are you kidding me? Im there to unload to customer, and he better #### well have pipe or hose from his precious pump to storage. Or he does not get it at all.
If I were you, I would take a small notebook, write this particular customer down and make a note that this customer does not hold up his end of what is necessary to maintain a effective and going production. If he is too cheap to buy hoses or pipe then he should not have the benefit of your Professional Service and Attention. Your Hose YOUR trailer. YOUR service. You are not there to allow Customers to mooch money by not buying the things that must be installed to use YOUR product that YOU deliver.
Dispatch should NEVER have to ask you uh.. do you have 100 feet of HOSE? Come on.. are you kidding me? If hose was a problem, I would buy a flat bed, a bunch of hose and FOLLOW you at your company's expense and your customer's expense solving HIS problem for YOU and your Tanker. That's silly.
I tried hard to write this without going off the rails like a nutter. I hope you understood this well.
Have a peaceful day and hope that your troubles are nothing at all.scythe08, ChicagoJohn and tucker Thank this. -
I agree. If this is a requirement from the customer it should be covered on their end so contamination isn't an issue. Luckily for them you were smart and had a cleanish hose to work with. It's not ALWAYS the customers fault though. Sometimes it's us drivers too! One time I was finishing up my day when a tanker rolled in from Texas with a load of lube motor oil from 76. It was his first week solo. I don't know who the heck trained this guy but it was rough. He apparently was so used to the customer doing the work that he just sat in his truck. I said "hey man are you going to unload so I can go home?" He did not know how to pump off the load. I was the oil hauler for that company at the time and I have NEVER seen a customer unload or even offer at a site. The most they do is point to the tanks and lines and tell you where to put it. I saved this poor guys ### that day and taught him what to do. He made one hell of a mess...good thing I had a spill kit on hand.
crb, ChicagoJohn, x1Heavy and 1 other person Thank this. -
The oil was a non descript oil product called Radia 7066. No UN #, it wasn't regulated.
It so happened that I had 40' 2.5" and 80' 2", so I had enough hose, I was more shocked at the customers blank look on his face. Even more because it was a national fertilizer manufacture.x1Heavy Thanks this. -
Regarding the crybaby I wanna go home tanker newbie, I don't feel so well. I'll take his truck, drive him home come back and unload that #### thing myself. I don't know all the details but it will get done darn it. -
Standard procedure is always get hoses cleaned after you unload unless you are using them with the same product next load. Dispatch should always give you time to do this, if not you tell them good-bye! Even with unregulated loads, chemical reactions can be dangerous,, don't risk you life. Be safe out there.
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As much as I hate any extra hose loads they are sometimes part of the job..... With an extra charge of course!
I'd always get your hoses washed after using them tho.
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