Waiting on New Trucks thread.

Just WOW! For the prices we pay for these trucks we should be treated a lot better. I would put them on full blast if they are not helping at all. This cannot be normal for them to do and get away with it. This is why people drive trucks through someones shop or company!!!!

 

Unfortunately it’s like if you don’t have a fleet of trucks your a inconvenience to these shops and dealers. That goes from sales, service, and aftercare.

I’m based out of the area Hurricane is so we use the same Great Dane, Thermo King and Peterbilt dealer. They absolutely get preferential treatment. A few of my carrier friends have called these dealers out for it. I get why they and the megas get the elevated treatment and is why I tend to use the mom and pops when I can.

I still find it amazing how hard it is to get salesman to call you back. I’m still waiting on 2 salesmen to call me back for a month now. We are past the part in the cycle where I’m calling you, if you want a sale you are calling me.

 

I have had nothing but issues of JX not wanting to fix complaints and wanting me to pay for warranty work every time they can’t fix a problem. Paccar dealer network is junk. I will not buy another new Paccar truck.

 

I have older equipment and rarely take it into a dealer, but recently I needed a windshield for our KW900B, and took it to our nearest KW dealer, which I believe is the same dealer that @Accidental Trucker has given praise to in the past.

I was pleasantly surprised with the promptness of service and the parts availability, and the prices seemed fair as well.

I guess maybe the dealership management must have a lot to do with quality of the dealership, regardless of the brand. It would be well worth paying a bit more on the price tag of a new truck if one was going to receive premium service. It is sad that that isn't the case with all Paccar dealers.

 

WS 49x

 

I really don’t want to, but may have to. I can still get a 6900. Don’t know if I can get a sleeper, but you can down spec it. So basically a 4900

 

Like was mentioned cold weather drips are worth checking for. The truck I'm in now was losing about a half gallon a month when temps dropped cooler. Every hose clamp needed tightening, leaks all gone now.

 

I took my trailer that is a 2022 Utility trailer to Utility in KCKS under Peterbuilt yesterday. Guy going over everything I have that needs to be fixed says that most of it wont be under warranty and then goes on to complain they hate doing warranty work. We have to take pictures of everything and document them. I looked at him all stupid and dumbfounded and could not believe he said this. Just blows me away how horrible these people are working now days.
I like my sales guy but the rest of the crew seem like a complete joke. Asked when I needed trailer back and I said I sure would love to have it back by Thursday and he basically told me not a chance in hell. I have some light issues and a couple small items that should take less than 8 hours to fix.

I will most likely be buying something else next time.

 

My Volvo dealer is great and will not ever change brands as long as I live around this area. Have not heard much good on any other shop in town.

 

Heard the same story on my end @Siinman

I bet once my warranty goes out they will want to fix everything!!