WARNING TO ALL CARRIERS & OWNER OPS READ THIS ENTIRE REVIEW BEFORE USING THIS COMPANY!!!!!!

WARNING TO ALL CARRIERS & OWNER OPS
READ THIS ENTIRE REVIEW BEFORE USING THIS COMPANY!!!!!!
AXLE LOGISTICS

Sir, I am contacting you in regards to a load our company was assigned on 9/5/7. Upon arriving to the shipper @ approx. 1:35pm on 9/6/18 my driver was immediately notified by warehouse staff that he would be detained for 6hrs. We were also told that this was a "special load" and it required extensive time to load. I immediately notified Nick C.(assigning broker) about the situation. We decided that my driver would except the detention time until 8pm go off duty and begin driving the next morning @6am in order to make the drop by 3:30P 9/7/18. He also confirmed that your company would cover any detention time incurred. Although this plan of action was extremely inconvenient and caused a cancellation of our next load we reluctantly agreed.
At approximately 9:43pm 9/6/18 I directed my driver to approach the warehouse loading area to check the status of the load. He noticed our trailer was still empty, and minimal staff in the vicinity. After 15min. my driver was finally able to locate a staff member able to update the status of the load. The staff member told him "they are still pulling the product, and it would be apprx. 3hrs more before the loading was complete.
At this time we realized it would be impossible to reach the drop location before cut off time of 3:30pm Friday. Which means we would be stuck holding this load until Monday 9/10/18. This of course was unacceptable, and I directed my driver to leave the premises without the load.
I have contacted your assigning broker via phone and email attempting without success to receive some sort of settlement/compensation for this very unfortunate incident which was no fault of ours.
Please contact our company in regards to this load.

I attempted to contact this company numerous times in regards to the above situation without success. When I finally was able to contact the supervisor this is the response I received:
Hi Sidney - sorry to hear you’re dealing with this.

If the driver was going to take his break at the shipper why did he leave?

It’s very hard for us to get detention approved by our customers when you leave before being loaded...

A small carrier cannot tie up there truck from Thursday to Monday receiving only a $30 per hour detention time compensation. This is what gives brokers a bad name.
This company sucks..............