Warranty Answers

Discussion in 'Peterbilt Forum' started by Belials, Jun 10, 2014.

  1. Belials

    Belials Light Load Member

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    Sorry for another bump, just another reminder that I am here.
     
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  3. mtoo

    mtoo Road Train Member

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    How about explaining the warranty on a new glider. Seems there was someone on this forum that had issues with the truck not shutting off, gauge issues. Like lack off communication between ECM and the truck. Very little help from dealer, if I remember right.
     
  4. Belials

    Belials Light Load Member

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    Glider warranties are pretty much the same as a standard truck warranty. I say "pretty much" because some of the components don't have the same month and mile limits as a standard chassis would. Since a glider doesn't come with an engine, there wouldn't be any engine warranty until it is installed.
     
  5. ShortBusKid

    ShortBusKid Heavy Load Member

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    It seems like Peterbilt is short on trained Paccar MX techs. I actually like the engine in my 386 but am pretty reluctant to consider buying another next time because of the delay in getting any repairs done at the dealership. Is the company working on this problem?
     
  6. Belials

    Belials Light Load Member

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    Well, that is the thing: You have to differentiate between "Peterbilt" and "Peterbilt Dealerships". Dealerships are required to be MX certified to work on the engine. If the dealership isn't certified or doesn't have many techs certified, then they're being cheap because they don't want to spend the time and money to have their techs trained. So really this is a dealership issue and not a Peterbilt issue. Peterbilt already puts quite a bit of pressure on dealerships to get techs certified.
     
  7. ShortBusKid

    ShortBusKid Heavy Load Member

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    As far as the guy buying the truck (me) is concerned it's all the same. Peterbilt can want techs and apply pressure to the dealers but if the dealers don't have them then it's going to hurt sales. If my truck had a Cummins in it I could go to Peterbilt or Southern Plains for a warranty fix.
     
  8. Belials

    Belials Light Load Member

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    It may be the "same" to you, but it's not. This is the issue many people have and why I'm here - what you think is the same really isn't, and this is where dealers want customers to understand that sometimes, as much as we'd like to help you, we can't.

    You can say there aren't enough MX certified techs and that might be a valid statement, but to say it is Peterbilts fault would not be accurate at all. You don't take your truck to Peterbilt for a repair, you take your truck to a dealership, so what you should be doing is going to your home dealer and putting pressure on them to get tech certified and let them know that future purchases are on the line.
     
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  9. wichris

    wichris Road Train Member

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    When a manufacturer(peterbilt)makes a product that can only be bought through a dealer licensed to them then they have an obligation to require their dealer provide service for said product. They are as much to blame as the dealer.
     
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  10. Belials

    Belials Light Load Member

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    You're right. All Peterbilt dealers are required to be MX certified. Some just don't have enough techs certified and they don't want to invest money into other techs, which makes it a dealer issue.
     
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  11. wichris

    wichris Road Train Member

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    So what you're saying is a dealer could have one certified tech (MX) that works part time and that would be just fine with peterbilt? And even if it is only on the dealer it reflects back on peterbilt, as it should. And peterbilt is involved after the sale. I had a series with MX motors, when a crank broke at 190K it was peterbilt that was talking to me, not the dealer.
     
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