Warranty Answers

Sorry for another bump, just another reminder that I am here.

 

Glider warranties are pretty much the same as a standard truck warranty. I say "pretty much" because some of the components don't have the same month and mile limits as a standard chassis would. Since a glider doesn't come with an engine, there wouldn't be any engine warranty until it is installed.

 

Well, that is the thing: You have to differentiate between "Peterbilt" and "Peterbilt Dealerships". Dealerships are required to be MX certified to work on the engine. If the dealership isn't certified or doesn't have many techs certified, then they're being cheap because they don't want to spend the time and money to have their techs trained. So really this is a dealership issue and not a Peterbilt issue. Peterbilt already puts quite a bit of pressure on dealerships to get techs certified.

 

It may be the "same" to you, but it's not. This is the issue many people have and why I'm here - what you think is the same really isn't, and this is where dealers want customers to understand that sometimes, as much as we'd like to help you, we can't.

You can say there aren't enough MX certified techs and that might be a valid statement, but to say it is Peterbilts fault would not be accurate at all. You don't take your truck to Peterbilt for a repair, you take your truck to a dealership, so what you should be doing is going to your home dealer and putting pressure on them to get tech certified and let them know that future purchases are on the line.

 

You're right. All Peterbilt dealers are required to be MX certified. Some just don't have enough techs certified and they don't want to invest money into other techs, which makes it a dealer issue.