Warranty Answers

Belials · Apr 14, 2021

Hello all.

Sorry for my absence. There was a large gap where no one had any questions for me, so I stopped coming on.

Just to provide you an update, I'm no longer a warranty manager for the company I work for, however that doesn't mean that I can't help you anymore.

I did warranty for my company for many years and have a lot of experience with it, my position change doesn't remove my experience. I also still have access to the same resources that I previously had.

If you're still looking for questions or advice about warranty, please feel free to ask and I'll provide you with the best information I can.

JXL · Jun 5, 2021

Belials said: ↑

Hello everyone,

I am a brand new member here, I actually found this website doing a random search for something else. I was reading some of the posts here regarding DEF lines and some other issues people were having and I noticed a lot of people were very upset over the procedure.

I didn't notice anyone else doing such a thing, so I wanted to post here and offer my assistance. I am a warranty manager at a Peterbilt dealership. I have been doing this for a while and would love to answer questions anyone may have about the procedure for failures, coverages, etc.

Most people I encounter during my job don't seem to care about understanding why I have to do things a specific way, or why their failure isn't covered. This forum looks like a pretty good place to maybe reach out and talk to some of the drivers who do want to know, and maybe I can even make someone who is upset understand a little better.

First and foremost, I will not disclose my name, location or company name, as I am still employed by them! Second, please do not ask me for confidential information or schematics on new trucks - we're legally not allowed to provide that (and I'll be more than happy to explain why, if someone wants to know!)

Anything else I will answer to the best of my abilities, and one last thing: When you are at a dealership, please try not to get angry at their Service department or Warranty manager - we're just doing our jobs and following the procedures set forth by Cummins, Peterbilt, Paccar, Cat, etc.

Hope to be able to answer some questions soon!

-Belials

Edit: I just saw "ThePeteStore" started a thread way back in 2011 and apparently hasn't kept up with it. I'm not affiliated with that store, and unfortunately I don't have much knowledge regarding parts sales, truck sales, or in-depth technical problems. This thread will be related specifically to warranty, but feel free to ask any question and I will do what I can to find the answer for you.
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JXL · Jun 5, 2021

Hi there! I would like to know if you're still answering questions about warranty repairs....specifically for a 2020 Pete, 389, with MX13 motor

Belials · Jun 14, 2021

JXL said: ↑

Hi there! I would like to know if you're still answering questions about warranty repairs....specifically for a 2020 Pete, 389, with MX13 motor
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What's your question?

Dayers · Jul 2, 2021

Belials said: ↑

Thanks for your question

I would say Yes, emissions tend to be one of the biggest issues. I ALWAYS recommend customers purchased Aftertreatment warranty - it is almost a guarantee you will use it, and if you choose not to..Well, then after your base engine expires, have fun paying for any failures!

I've talked to reps from both Cummins and Paccar and there really isn't one specific problem or anything. The emissions system just takes a Hell of a beating, and with the constant EPA requirements, it's no surprise that it tends to fail.
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As a fellow Peterbilt employee I agree to some degree I have found that the Cummins engines give more Trouble than the Paccar but the Paccar emissions give more problems than the Cummins emissions. I also agree with the extended warranty but I suggest extended base as well because there is several several items that is not covered under aftertreatment that is covered under base.

AModelCat · Jul 2, 2021

Doesn't the Paccar engine use the Cummins aftertreatment?

Belials · Jul 6, 2021

AModelCat said: ↑

Doesn't the Paccar engine use the Cummins aftertreatment?
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Cummins Emissions Solutions builds a large portion of their system, but it's Paccar's design.

Jerryl13 · Sep 14, 2021

Yes if a have a peterbilt 579 2018 but I’m over my miles in warranty would you have a good company to purchase a extended warranty from I see a lot of horror stories I’m a small owner operator already spent 10,000 dollars on repairs in my first year of owning the truck don’t also want to get ripped off by a no good warranty company

Jerryl13 · Sep 14, 2021

Are there any good warranty for peterbilt 579 2018

AModelCat · Sep 14, 2021

Save your money. 3rd party warranty is a sham.

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