Warranty Answers

Hopefully they're able to address your problem this time. If they aren't, don't be afraid to look elsewhere. If you aren't able to get in anywhere else, or they're the only dealership close by, don't hesitate to call Peterbilt about it and explain the issue.

The electrical issues can be so many different things, and unfortunately some of them aren't warranty. Fuses, for example, aren't a warrantable component. If fuse is blown and that is the cause of the problem, warranty won't pay for the repair. The idea behind this is that fuses are designed to fail, if a fuse blows, it protected the circuit and did what it was designed to do.

Loose wiring is another one. If it doesn't happen within a certain time frame, it typically isn't covered. The time frame is 90 days or 25,000 miles. This is called the shake down period of the truck, which any loose bolts, nuts, clamps, wiring or other electrical issues will develop. Peterbilt feels that anything that becomes loose after this point is not their responsibility (with rare exceptions, of course).

Bulbs also aren't warranted, with the exception of TRP LED. OEM bulbs won't be warrantied, if they burn out that's the customers responsibility.

Electrical can be extremely hard to diagnose and unfortunately you never know if it's going to be a warranty job or a customer job until you've determined the cause. By then, the dealership typically has a lot of labor hours into the job and no matter what isn't making much (if any) money. Our dealership has an extremely, extremely knowledgeable mechanic when it comes to electrical and I've watched him put nearly 20 hours on certain jobs, trying to track down little breaks in wiring a harness.

It does sound like you have some issues and I hope the dealership takes care of them for you. Make sure you stay firm with it though, if they haven't solved the issues go back until they do or go elsewhere.

Do you by any chance have any extended warranties? That changes a little bit of what I've said.

 

Peterbilt doesn't warrant tires. The only time Peterbilt will pay for a tire replacement is if a Peterbilt problem caused damage to your tires. If your local dealership isn't able to find any issues with your alignment, there isn't all that much they can do. You can always try taking it to another dealership for a second opinion of course, to investigate issues outside of the alignment which could be causing the cupping.

Outside of that, there isn't much that could be done aside from what I have already mentioned. If the problem lays with the tires themselves, the cost will be yours no matter what. If it is a Peterbilt problem which damaged the tires, and your truck is still under warranty, it should be warrantable.

 

First I'm hearing of this issue, honestly. However we don't service injectors as a dealership, all of the large fleets that come in here have their own maintenance schedules. I've never heard any complaints from them of this issue.

Regarding broken bolts, warranty covers something like that during the replacement of a part, if the bolt breaks. Say we're disassembling a DPF and the strap assembly breaks, warranty will pay for the strap assembly. Same with broken bolts, clamps, gaskets, etc. The difference is that we, the dealer, are the ones doing the repair. If a customer is doing this and it breaks, it is the customers own cost.

You are correct there aren't any campaigns on this, but as I said I haven't seen this issue myself.

 

The only campaign for coolant lines is regarding the turbo and oil coolant lines not being torqued to the proper specification. It is from 2014 and most if not all trucks should already be completed. This campaign has also expired as of June 2015.

 

Depending on the job, for warranty purposes, I sometimes prefer ISX. However when it comes to Paccar they certainly are more understanding of the labor requirements. It's usually much easier to get the labor and parts paid on an MX claim than a Cummins claim.

Paccar will pay proper time for the miscellaneous things such as extracting broken bolts, if they determine the failure itself is warrantable. Cummins will give an hour for everything.

I always expect to get 50% of what we put in to a warranty job when it's a Cummins repair.