Warranty Answers

Discussion in 'Peterbilt Forum' started by Belials, Jun 10, 2014.

  1. Belials

    Belials Light Load Member

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    Hopefully they're able to address your problem this time. If they aren't, don't be afraid to look elsewhere. If you aren't able to get in anywhere else, or they're the only dealership close by, don't hesitate to call Peterbilt about it and explain the issue.

    The electrical issues can be so many different things, and unfortunately some of them aren't warranty. Fuses, for example, aren't a warrantable component. If fuse is blown and that is the cause of the problem, warranty won't pay for the repair. The idea behind this is that fuses are designed to fail, if a fuse blows, it protected the circuit and did what it was designed to do.

    Loose wiring is another one. If it doesn't happen within a certain time frame, it typically isn't covered. The time frame is 90 days or 25,000 miles. This is called the shake down period of the truck, which any loose bolts, nuts, clamps, wiring or other electrical issues will develop. Peterbilt feels that anything that becomes loose after this point is not their responsibility (with rare exceptions, of course).

    Bulbs also aren't warranted, with the exception of TRP LED. OEM bulbs won't be warrantied, if they burn out that's the customers responsibility.

    Electrical can be extremely hard to diagnose and unfortunately you never know if it's going to be a warranty job or a customer job until you've determined the cause. By then, the dealership typically has a lot of labor hours into the job and no matter what isn't making much (if any) money. Our dealership has an extremely, extremely knowledgeable mechanic when it comes to electrical and I've watched him put nearly 20 hours on certain jobs, trying to track down little breaks in wiring a harness.

    It does sound like you have some issues and I hope the dealership takes care of them for you. Make sure you stay firm with it though, if they haven't solved the issues go back until they do or go elsewhere.

    Do you by any chance have any extended warranties? That changes a little bit of what I've said.
     
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  3. Bicknell88

    Bicknell88 Bobtail Member

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    We have two new Peterbilt 389 that have steer tire issues (cupping) The newest truck has less than 7,500 miles and its starting already. We have brought the trucks to the local dealer multiple times for alignment with nothing wrong. They will not meet us halfway to resolve the issue is there another course of action we can take?
     
  4. Belials

    Belials Light Load Member

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    Peterbilt doesn't warrant tires. The only time Peterbilt will pay for a tire replacement is if a Peterbilt problem caused damage to your tires. If your local dealership isn't able to find any issues with your alignment, there isn't all that much they can do. You can always try taking it to another dealership for a second opinion of course, to investigate issues outside of the alignment which could be causing the cupping.

    Outside of that, there isn't much that could be done aside from what I have already mentioned. If the problem lays with the tires themselves, the cost will be yours no matter what. If it is a Peterbilt problem which damaged the tires, and your truck is still under warranty, it should be warrantable.
     
  5. daf105paccar

    daf105paccar Road Train Member

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    I've picked up a gripe with the PACCAR engines, and perhaps @Thed302 or any other Kenworth/Peterbilt/DAF techs can offer some insight here.
    So the dosing injector was moved to a location similar to the Cummins, but instead of being mounted to an exhaust elbow, it's mounted to the back pressure valve.
    So here's the problem: the bolts for the dosing injector keep seizing and snapping inside the housing when you try to service the dosing injector - and this is happening at the first dosing injector service. My company (which I'm now a part-timer at) sets the service interval at 120,000, with a 10% advance tolerance (so, 108 - 120k).
    We've never been able to successfully extract one, and you can't drill them through, so we end up having to replace the BPV. No problem, warranty covers it, right? WRONG. MHC tells us that since one of our techs broke the bolts, we eat it. Oh, by the way, we need to update the coolant lines, too, since the old push-pull ones are proving a bit flawed. AFAIK, no campaigns or TSBs exist regarding this issue. It's happened to at least eight of our trucks, and mechanics I know at other companies running that engine have reported the same issue. So, is PACCAR working to sort this out? Have they sorted it out and just somehow not gotten MHC up to speed? Or are they just letting it ride until the inevitable class action comes about? This was posted by another TTR member in a different thread.I would like your view on this.
     
    Last edited: Jan 21, 2016
  6. Belials

    Belials Light Load Member

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    First I'm hearing of this issue, honestly. However we don't service injectors as a dealership, all of the large fleets that come in here have their own maintenance schedules. I've never heard any complaints from them of this issue.

    Regarding broken bolts, warranty covers something like that during the replacement of a part, if the bolt breaks. Say we're disassembling a DPF and the strap assembly breaks, warranty will pay for the strap assembly. Same with broken bolts, clamps, gaskets, etc. The difference is that we, the dealer, are the ones doing the repair. If a customer is doing this and it breaks, it is the customers own cost.

    You are correct there aren't any campaigns on this, but as I said I haven't seen this issue myself.
     
  7. WitchingHour

    WitchingHour Road Train Member

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    How about campaigns/TSBs regarding the coolant lines?
     
  8. Belials

    Belials Light Load Member

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    The only campaign for coolant lines is regarding the turbo and oil coolant lines not being torqued to the proper specification. It is from 2014 and most if not all trucks should already be completed. This campaign has also expired as of June 2015.
     
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  9. Thed302

    Thed302 Light Load Member

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    I've seen plenty of broken bolts on the earlier models on trucks that were not serviced at regular intervals. Ultimately time is what's making these bolts snap. Usually if the doser has not been cleaned before, then the bolts are going to snap. Drilling then out is a complete pain, I agree, but it is possible. I've done it. Paccar knows that it can be done too, which is why they deny claims if the drilling was incorrectly performed. Good bolt extractors, while expensive, are worth their weight in gold when it comes to performing this repair.

    @daf105paccar you may have your fair share of complaints with the MX, but it is honestly my favorite engine to work on. More than an ISX, and certainly more than any CAT. I can't tell you why, but it just all comes easily to me. It all just makes sense to me.
     
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  10. Belials

    Belials Light Load Member

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    Depending on the job, for warranty purposes, I sometimes prefer ISX. However when it comes to Paccar they certainly are more understanding of the labor requirements. It's usually much easier to get the labor and parts paid on an MX claim than a Cummins claim.

    Paccar will pay proper time for the miscellaneous things such as extracting broken bolts, if they determine the failure itself is warrantable. Cummins will give an hour for everything.

    I always expect to get 50% of what we put in to a warranty job when it's a Cummins repair.
     
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  11. Thed302

    Thed302 Light Load Member

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    My service writer isn't worth a ####. I'm getting shafted either way. Also, my service manager is tired of getting bent over on Paccar warranty claims, so he's demanding that we start Support Link cases on all of the trucks that come in with codes. I hate that. I can't stand using them, I'd rather figure it out on my own. Plus they get mad at us, then our RESM comes down on us about it. It makes us look bad and half the time we don't get paid because we didn't do any troubleshooting before starting the case. Then it goes against my policy. That's when I seriously get pissed.

    Sorry, had to vent. So yeah I guess I do prefer the Cummins for warranty work, but I'd rather get my hands dirty on a Paccar overall.
     
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