What are the issues with brokers?

Discussion in 'Freight Broker Forum' started by m16ty, Oct 15, 2022.

  1. m16ty

    m16ty Road Train Member

    Jan 22, 2016
    I've been a long time member of TTR but I think this is the first time I've ventured into the broker's forum. What brought me here is the major issues I've been having brokers lately. These issues have been ongoing since I've been in the business (since 1992), but it has gotten much worse lately.

    You see, our main business is machinery moving. Lots of our day to day operations is loading and unloading trucks at customer's location with men and heavy machinery. I say all this because brokers don't seem to understand the time and cost involved in dealing with these loads on both ends. The main issues are trucks not showing up when scheduled, and when they do show up it is a driver that often isn't dressed properly do be in an industrial construction site and can't speak or comprehend English.

    I don't think brokers understand that it can cost us $1,000 an hour or more for all the men and equipment to sit around waiting on a truck to show up. I've had 3 no-shows this week. It's always some excuse that the truck is broke down or whatnot. I'm know that breakdowns are unavoidable sometimes, but if trucks broke down as much as brokers claim, the shoulders of the highways across the US would be littered with broken trucks. I just don't understand the process of quoting a load for a low price and a agreed to pickup time, and then try to find a truck to take the load. And then if you can't find a truck for your rate, start lying about what is really going on.
    HoundDog7, Lite bug, Oxbow and 10 others Thank this.
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  3. Ruthless

    Ruthless Road Train Member

    Aug 28, 2010
    The City.

    You are looking at solving a different problem than they are:
    You want trucks on time, operated by professionals; and cheap would be great.
    They (almost exclusively) want the cheapest truck they can find, being on time is likely an afterthought at best; and they don’t know or care if the driver is a professional.

    Unless they bare the cost of missed appointments or improper communication/dress: what you been getting is what you’re gonna get.
    They are making their money on the spread between what they told you/ your customer for price and what they told the carrier they’d get paid. Trucks being late or unprofessional only costs you/ your customer, there is no benefit to the broker to paying more for a truck as it is money out of their pocket.

    I certainly hope you’re charging for all the downtime. Might be a worthwhile conversation with your customer:
    “cheap is really costing you here”
    HoundDog7, Lite bug, wore out and 16 others Thank this.
  4. m16ty

    m16ty Road Train Member

    Jan 22, 2016
    Personally, I’m not looking for cheap. What’s a extra $1,000 to the overall price compared to over $1,000 an hr waiting on a truck?

    Yes, the customer is charged for us sitting waiting on a truck, it’s in our quote as a condition. I can usually haul the load or I can get others that I trust to haul it, but I’m almost always higher that other quotes they get. Sometimes the customer understands the value of us handling the transportation, even though the quote is higher, but there are some that have to learn the hard way. Even though we do get compensated for waiting on a truck, it still messes with our schedule and can put us in a bind.

    I’ve got one guy I use sometimes when we can’t move the load. He has a few of his own trucks, but will broker it out also if he doesn’t have the availability. He will often quote me a price and I’ll tell him to add $500 or so. In my opinion, you can’t expect to get a decent hauler just going with market rate, you’ve got to be over and above the market price.
    Lite bug, Oxbow, larry2903 and 9 others Thank this.
  5. REO6205

    REO6205 Trucker Forum STAFF Staff Member

    Feb 15, 2014
    If brokers whine about detention charges they'll really have a coronary when they see the charge for a few hours of crane time and a rigging crew.
  6. Kenworth6969

    Kenworth6969 Road Train Member

    Jul 3, 2020
    Expect more breakdowns because all these trucks out here hauling these cheap rates can't afford maintenance.
    Lite bug, UItraman, m16ty and 2 others Thank this.
  7. Midwest Trucker

    Midwest Trucker Road Train Member

    Aug 31, 2018
    A lot of brokers throw low ball rates to
    Potential customers or even say they have a truck ready to go and then try to turn their lie into a truth. Sometimes they can do it, and sometimes they can’t.
    Unfortunately without more control of the situation, sounds like your stuck hoping for the best and recovering costs where you can. The only thing I can think of is making it mandatory to use yourself or your own preferred brokerage as a condition of the sale or job. Whatever it is you do.
    Lite bug, Oxbow, MartinFromBC and 3 others Thank this.
  8. Joyce's Volvo

    Joyce's Volvo Light Load Member

    Jun 28, 2016
    When you have a crane and crew out to load it’s not cheap, they’re out there by the hour,And any delay cost ! The truck needs to be there when you want it, yes breakdowns occur, but the more people you go through is more chances for delays. I would suggest that you deal direct with the trucks, most brokers don’t know the difference between a excavator boom and a boom off of a 2400 Lima shovel. You know what type of trucks you need , and you could save yourself money not fooling with brokers.
  9. MartinFromBC

    MartinFromBC Road Train Member

    Oct 19, 2018
    Buy your own trucks, or even better skip the brokers, and talk to a top notch trucking company directly, and make them your go to hauler.
    Not everyone is set up to deal with heavy/oversized loads.

    Get the right people to do the job, and it will be done right every time.

    You wouldn't ask your cobbler to do heart surgery on you, so why ask a broker to move your special loads, they don't know what they are talking about in heavy haul, nor do they own the trucks, trailers, or employ the drivers in a conventional way.
    They just give it to a random stranger, who probably knows just enough to be dangerous.
    tscottme, RJM1953 and Mike2633 Thank this.
  10. KrumpledTed

    KrumpledTed Medium Load Member

    May 6, 2022
    Exactly. Needs to sit down with his customer and give ‘em the line from those old commercials, “You can pay me now or you can pay me later.”
    Oxbow and MartinFromBC Thank this.
  11. m16ty

    m16ty Road Train Member

    Jan 22, 2016
    I don't deal with brokers. We either haul our loads or I have other trusted trucking companies help us out. The brokered loads are all hired buy my customers. I often quote the trucking, but they will say I'm too high, so they end up paying crane detention. We get paid, for the detention, but it really screws up our scheduling.
    Lite bug, Oxbow and MartinFromBC Thank this.
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