I work for a small carrier in central GA that's expanding to include a brokerage. I have a good relationship with my drivers from several months of handling payroll and basically being a barback for our dispatcher. Now, I'm being transitioned into the getting customers side of the business and feel a little lost. i want to make my company money, obviously, but I also want to cement our, and my, reputation of being fair. In a world where drivers and shippers are both trying to make their own money....how does the middle man find an equitable balance without shooting themselves in the foot?
What do carriers, shippers, and drivers expect out of a broker or freight agent?
Discussion in 'Freight Broker Forum' started by jjeanes, Mar 15, 2014.