No, it's not a business, it's some shady bullcrap and brokers rarely do stuff like that. Look what happened to TQL, they used to do this kind of crap and now everybody is afraid of booking with them, or just blocks their phone number completely.
@DUNE-T I have yet to start pulling loads...but I still side with the OP. This whole issue would be avoided if OP (still not blaming him) had set a min per day expected revenue. That way, the broker can decide to engage or disengage. If Prime gets $80 per hour detention (with 2hr grace), then I see no problem asking for same. When I start pulling with my own trailer, I will set my daily rate to 14hrs X $80 = $1,120. So the load, plus detention should earn me a number near that ball park, if not more. Heck, even @boredsocial stated that he gave a carrier $900 for 125 miles, so he clearly knows what it takes to earn a commitment.
I don't deal with brokers or leased on to somebody but anybody we haul for is told on the front end that they will pay detention. If you haul broker loads or are leased on to somebody, I don't know how this stipulation would affect your loads. Sooner or later O/O have got to stand up and quit having these people run all over them though. My business plan involves never having to deal with brokers for this and many other reasons. We just run mainly local, I do understand the bigger need to use brokers when you are running OTR but you can still limit their use by having direct customers.
I am too new to know who or what happened to TQL. But is was a $400 load. If you planned and expected to wait 2 hours you can even stomach waiting another hour. But if you were going to lose a higher paying load because you agreed to the first load, your still pissing someone off. So piss off the one that pays crap and is unorganized. Maybe call and see if the next load can wait until you can get there might have been a smart move. But you should not have to wait on your time and lose out because a company can't move there product.
Correct, that is how I work too. I have my daily/weekly quota and then these kind of situations don't really happen. You, however, are missing the point. The issue is in how the OP handled the situation after he made a commitment. Unfortunately, it looks like many people in this thread do not understand what do words commitment and reputation mean.
Company did nothing wrong, they clearly let everyone know their facility is FCFS and no detention is paid. OP took a risk booking a BS $400 load, he messed up, he has to eat his unlucky mistake, but fullfil the commitment he made
OP screwed it over for himself, nobody cares that his time expectations were not met. He was aware of the circumstances