Well by the time the broker called i was floating in neighbors pool with a cold beverage. The must not belived that I was only 25 minutes from home and it was Friday afternoon. I didnt feel bad. Actually felt really good. Till Sat am. Lol
If the OP does a lot of business with the broker he probably should take one look at that line, call the broker, and inform him that he needs to be at least in a dock within 2 hours and then bounce when it doesn't happen. Use the time sitting there to try to find something else lol. Sometimes it really is about account management.
real question is why book a $400 load? Unless you knew they always load/unload within 30 minutes and the load is going across the street I don't see how booking a $400 load would be worth it. Sitting 2-3 hours for a load and then another for an unload plus whatever the driving is ain't worth $400 imo
Most of the time the reason a trucking company takes a 400 dollar load is that they would have run those miles empty anyway. Usually it's a shorter (<500 mile) run out of a dead market with no other options. At a certain point it isn't 400 bucks for the load it's 400 bucks for the waiting time at the loading and unloading. That can easily be worth it if it's fast on both ends. In this case it wasn't.
Well again looking at this situation from the first post, there is missing info, like what the load was and when was it supposed to deliver. the other part of this is causing me to wonder if the next day's load can be combined so both of them are on the truck with the $400 load being tailgated for a quick removal. The OP left a bunch of things out, I wasn't going to search the thread for that info so with what was given in the first post, he was wrong.
What happens before and after the load are totally irrelevant to the broker. You accepted a load knowing the general procedure at that customer in advance. You took a chance, it blew up in your face. Imagine that, a broker is now pissed at you. Wow, will it hurt you not to use him and his cheap freight? I doubt it. He has his business to run, you have yours. Let's turn the table, how many times has he cancelled a truck on it's way to one of his loads? You are even.
Yeah that's pretty much how I see it. Sometimes we all get stuck doing things to our counter parties that aren't 'nice'. They aren't going to be happy about it. Not always anything you can do. You can be broke with a clean conscience if you'd prefer even though they'd do the same to you in under a second. Do the best you can to not harm the other guys business. Understand his business enough to give him warning if something is going wrong. Be considerate. Don't waste several hundred dollars to save someone else a hundred dollars and a minor headache.
I'll tell you what is disrespectful. Asking for 30 trucks to show up at your facility knowing that you can't load them in a timely fashion. Schedule appointment times! If the truck is late, no detention.