WTF is our Options with Shipping & Recieving Mgrs

You MAY have opened a can of worms !!!! ...We'll see......

 

You act politely and courteous and if the guy or she gets out of hand you just stop and ask them where or what would you like me to do. If you do that I guarantee you you'll get out of there faster. If you arguee with them then you'll be setting yourself up for a battle and that's what they live for. You defuse the situation with kindness.

 

The first time you cause something to fall on the ##&hole, it will go on your DAC report and instead of being the driver who has to put up with an ##&hole from time to time, you will become the ##&hole!

The shipper and receiver are your customers....Don't forget that. Trucking is an industry that doesn't manufacture anything We service anything from agriculture to steel, but we don't actually manufacture anything. We provide a service for those who do. I have done quite a bit of troubleshooting for trucking companies and the best way to handle it is though your own company. If you have a sales/service/quality control department at your company, let them handle it.

When working for a company that shipped computers out of Fort Worth Texas, I have called the carrier and had their driver unhook it in our yard and leave after being banned from hauling anything for us again. I have also called carriers and told them that we no longer needed their services.

You can't win this battle thinking you can muscle your way through it.

 

Man that's the least of your worries lol. If you think that's really going to be an issue for you (it's a rare problem in my experience) then DO NOT pull a refer EVER because I think you might go insane.

 

And that is the best advice you will ever hear. Advice from someone who has obviously had a life time of dealing with people. Read it, heed it and live it.

There is really no text book answer, no one has a crystal ball and can tell you what is going to happen. You deal with each situation, and each person on the merits and situation that you run into.

Believe it or not, this doesn't happen all that often. But I guarantee you that if you are expecting it to happen, it will.

Everyone has their bad days. Even shippers and receivers. Read GasHauler's post again. Remember it.

I appreciate what you are saying. But I really think you are blowing this out of proportion. Yes, you WILL run into a-holes at your stops. But not every stop, and in fact, not most of them.

You are not out to WIN AN ARGUMENT here. You are out to do a job. If the person you are dealing with has a chip on their shoulder, that is their problem. Don't make it yours, by doing something that falls right into their plan.

Keep your cool, and honestly see what you can do to alleviate the situation.

Look at it another way. You own a trucking company. You have two drivers, both have exactly the same seniority, the same driving experience, and the same safety record. But one of them seems to be able to get along with just about everyone, while the other one is constantly having problems with people.

If you are faced with the situation of getting rid of one of these two, due to the economy, which one are you going to keep? Think about it.

You don't have to kiss anyones fanny to get the job done. No one respects people like that. But it sure does help you in the long run, if you have a sincere desire to get along with people.

 

Exactly! Sometimes things happen and you have to wait, Sometimes things go well and you don't have to wait.
I can promise you that if you go in and get all macho with them...They're going to win, Every time!
I ALWAYS go in and treat them with respect and courtesy no matter how much of an ####### they are and I usually get out in a timely manner with a minumum of hassle.
Remember...Act like an #######, Get treated like an #######!

Never, in 37 years of trucking have I had to wait 12 hours to load or unload nor have I ever had a load refused...

It doesn't...Unless you make it happen. You are always in control of how YOU act and how YOU act is a major part of how YOU are treated.

Really? Say it aint so...

I have gone into places and had some driver tell me, "Good luck, That guy in there's a real MF'r!" Ten minutes later I walk out to my truck and drive over to get unloaded while the other guy sits and waits!
Why would that happen?

Maybe, Just maybe because I didn't go in and get all "super trucker" on'em and start babbling about how I was gonna do this and that and...You can't hold me up 'cause I gotta reload scheduled.
To the point...

Go into the recieving office, Tell them you're there, Ask them what you need to do to expedite the process and help them get you unloaded...Do what they tell you to do!

What she didn't tell you is that there are variable levels of truth depending on your input. The best way to prevent issues is to be courteous and helpful and leave the attitude in the truck.