What's the #1 reason your detention claims get denied?

Maybe you didn't understand the term carrier & customer. Not carrier & broker. Though the same applies to that. Broker charges the customer & the customer charges the broker. Too many look at it as a one way street favoring the carrier only.
Everything you're trying to do is already being done. ELD shows the times & location. I don't see anything you would do that enhances that.

 

When you get told it is FCFS and you are the first truck in the line/parking lot, yet trucks that arrive after you are taken before you, then what? As a driver you get told to pick up/deliver at a certain time, but at arrival, you are told your appt is not for several hours/days in the future, then what? A lot of load assignment info is as clear as mud.

 

Unless you're using pencil/paper system, any decent TMS already does that. On every load, every time according to the contract.

 

yes, can someone please tell me more about this detention? thank you very much....good buddy

 

Detention pay is one of the biggest cat mouse games in this industry and it’s a very simple thing made complex on purpose….and it should be resolved easily, especially if you’re a company driver. If an entire day of your life is taken up sitting somewhere babysitting a load, because the receiver doesn’t wanna offload it or they don’t want to load you, you should be entitled to some compensation for that. However, it’s far and few between in this industry. One of the main culprits is that a lot of trucking companies your dispatcher or driver manager gets a bonus and it’s typically based on how much money he saves in not paying you for things like layover and detention pay. He gets a percentage of the leftover pot at the end of the quarter. This is why you get a plethora of excuses, or just ignored when you put in for it. Not all trucking companies are that way but many are. Most are! There’s a very easy fix for this. Pushing a button on a tablet that logs when you arrive and logs when you leave and you should be paid based on that. Period, but VERY few companies operate that way. You get the ole “wellllllll, you didn’t get it for this reason or that reason. It’s all nonsense. The best of the best companies just track you automatically and it shows up on your pay. The next tier down from that is you have to request it and hope it doesn’t get ignored but usually it does. But sometimes they’ll pay it just to keep you from losing your mind. Lol and the third tier down is the company that just never pays it at all. They will just ignore you. You’d have to take them all the way to the Supreme Court to get any kind of detention pay whatsoever. Most companies fall somewhere in between these two areas and it’s just the way it is.

 

What part of it don't you understand?
The ELD time, GPS location is continually auto updated in the TMS. No input from you required. Contract terms are in that profile. It can even e-mail customer/broker before detention would start. If everything meets the requirements then it's included in the invoice when the load is done. When the BOL's hit the system the invoice is auto generated.

 

I’ve had both shippers and receivers ask that I doctor my time so they don’t have to pay detention. I smile and say my Elog can’t be altered.

 

Don't think anyone has ever asked my drivers or O/O's to do that. Though I've had a few times that the broker/customer/receiver would give the driver a few bucks but they told me anyway and we had a few laughs.