Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

Their is a very strongly worded warning before you do the map updates.. (4-12 hrs) along with other verbage.

Rand tries to put the point accross this will take hours and to have a HIGH speed connection.

I have averaged 3-4 hours on a 18 MB connection.

Sometimes you can only do so much to let the user know.

Thanks,
Mark

 

I tried mine here and it backed up okay. Make sure on the TND Dock at the bottom it shows in orange that the IntelliRoute is connected.

If you reboot your computer and restarted the TND Dock will it backup or do you still get the errors?

Thanks,
Mark

 

If you do an update and the TND Dock says new updates are available again. Ignore that please. Minor code issue.

Thanks,
Mark

 

Michael,

Let's get the record straight. You posted your side of the E-mail, yet you did not post my reply's to you. So since you wish to "air" the laundry, then you opened the door.

1. You had a bad unit.
2. You had called up here plenty of times demanding service "right now".
3. You threatened Rand with posting on twitter to your 10,000 followers about the Support at Rand if you did not get a replacement "right now".

4. I talked to you on the phone and we agreed to sign you as a Beta Tester.
5. I send you a 5" unit to test.
6. I do not get my test units from "new" stock.
7. I have to wait till Rand gets more Test T7E's or I could find one in the returns while I am here in Skokie.
8. I have 90-100 other testers that I also handle.
9. You were informed that until I could get to Skokie this week and go through the returns that your T7E would just have to wait.
10. Once you become a Beta Tester, you fall under me as to your needs, if it is as self owned unit or test unit.
11. I had sent numerous E-Mails to you informing you that I am still looking for a good T7E.
12. In the meantime you have unit.

13. Now the test units run on a Demo license, it expires on a certain time frame. It just so happened, it was set to expire when version 1760 was ready to be pushed out to the production server. The Dock code and the version code were locked till the push to the production server.
14. I informed ALL the testers that yesterday the Beta Dock is being slightly being rewritten to do something to add the Demo license, since in the past we simply E-Mail the demo license out. We changed that policy.
15. It takes time to change code and verify.
16. You called up here at Rand over 20 times DEMANDING service right now.
17. You failed to extend to me the courtesy of doing my job.
18. You were informed that a Rand employee (whom you called 15 times in one day) and myself were in a training class for the customer support personal.
19. You expressed you did not care and WE WERE TO TAKE care of you THEN and NOW.
20. I also explained that other testers were in line ahead of you to get replacement TND 700's. First in/first out.
21. You did not care and told me that you bought your unit.
22. I have other testers whom have bought a unit and if it breaks they understand I do not have an endless source in my home office. Return units have to be re-flashed, tested and verified they work.
23. I work my butt off for the testers, QA, customer support, R&D, Programmers, repairing return units.
24. This does not matter to you. You are the only person in your book that counts.
25. You have threatened Rand several times about posting on twitter with your 10,000 followers.
26. You were informed you signed an NDA and you are covered by the contract you signed for the time period stated in the contract.
27. You were informed if you post on Twitter, that being under the NDA you could be liable for your statements.

I am sorry that I did not put you on top of the pedestal above my other 90+ testers that have not screamed and shouted like you have the last two days because the demo license expired and we did not correct it on the spot for you.

I have been up the past three days with about 5 hours sleep working on issues with the new update and trying to find resolution for Monday for those customers whom have an inoperative TND. They understand and are not screaming.

This does not include me being up since 6am Friday and working till even now on trying to get the Testers up again with a live demo license. They are not screaming.

As you have been informed you have been dropped off the Beta Program. You are to deal directly with customer support.

You need not reply to this post. I have informed you of all the above in numerous E-Mails last night and today.

Mark

 

Try this first.. since I believe it may be the Dock. Uninstall the Dock, start menu\control panel\add\remove programs\Rand McNally TND dock..

once uninstalled, reboot your computer and then reinstall the TND Dock.. let me know what happens..

Thanks,
Mark

 

Might help if I read too.

The Full backup copies all your files on the TND. On the T5B you will now only have the Navi folder on the internal flash and on the SD Card you will have the NaviMaps, Navivoices, and RM folder.

If you can copy files manually, then you can pretend it is a camera and look for the external drive and copy them over to your laptop.

I will test that function out later... on a T5B...

Thanks,
Mark