Suppport Thread for the TND 500, TND 700 or future Rand McNally products.

I guess it must be a satellite issue because I have a Garmin and have been having the same problems lately. It's not a truck unit so I've been watching this thread carefully with an eye to getting the 7 inch Just wanna make sure before putting all that dough up.

 

I did the regular update while on the road. Download took about 17 minutes and it took maybe 4 minutes to update the unit once I was not online.
Seems to be working ok.
Checked on downloading the maps after that. It will not do it on my unit TND5B. I am guessing because I do not have the unit attached to the computer.
It said it cannot check maps at this time.
So I will wait till I am home for that part. I did not want the internet card to swap towers in the middle and screw it up.
I will have to see over the next few days how the update works out.

 

Okay that worked without a problem.
(reinstalling the dock made no difference)
but I have a good copy of all files now

Thanks for all your hard work
Jeff

 

Dear Mark,

I have been a user of electronics all the way back to the days of "Solid State" being state of the art. Been a gamer since the days of Pong. Somewhere still, in a box, I still have my Atari VCS and Commodore 64. As I grew older (never will I grow up ), I went to school to be an Microsoft Certified Systems Engineer (W2000) and A+ Tech. I've beta tested software for gaming companies (last one being World of Warcraft for Blizzard). Customer support, especially dealing with electronic devices and/or software is usually anything but. Developers, in all forms of software either ignore community ideas/complaints/thoughts completely, or have the support people just say "Working as intended" to anything that is broken/unreliable/questionable. With more than 30 years as a proud Total Techno Geek, I can say this...

Through all of my years, I've never seen anyone quite like yourself. For one, I would like to thank you for all of your hard work. I know you have had to deal with nay-sayers here, and all of the other headaches we dream up for you. I wish every company had someone like you to provide the outreach to the end-user community that you give to us. Even when under attack, you still try to help the angriest of users with a calm professionalism that I honestly envy. I know that I would have never have dealt with some of these messages with anything close to way you have shown time and again. I know of no other product/software I use that has anyone willing to go to the devs like you do for us almost on a daily basis.

Thank you!

Ed

(PS: Before any y'all "dissatisfied" fellow truckers flame me for this post, no, I do NOT work for RM, no, I am not currently a beta tester for RM, no, I do not post "fanboy" posts about every product I use. After all the BS I have read here that Mark has dealt with rather well in my little opinion, he deserves this Thank You post dohicky!
Thankyouverymuchandpleasedrivethru)

 

After I've said that, I get to be a pain in the tail section. Did the updates today, including the maps. Every time I try to do a new route, it tells me that my map database needs new licencing.. T5C updated to what is current as of this time tonight...

I can't do a new route, can't continue old one.

UPDATE: ACK! Now it goes just to the disclaimer screen, when I hit connect I get the message "MAP DATABASE ERROR. The license for the selected map database is invalid. Please call customer support"

HELP!

 

i just bought the 500 model....so far it is awesome....a couple of hiccups
i used the filter option on the poi travel centers and got screwed. i said to my co-driver, "if this feature works, it has paid for it's self". well....we drove 6miles in downtown Newark, NJ. to park for the night. we finally got there and there was no parking===not one place. it was just a gas station with one of those little cubicals to take your money. not pretty when your running out of hours. it wasn't even a truck stop. how do i fix this. and this was after the updating i did.

 

What I do, after clicking a POI is to check the services. The TND is pretty good on telling you if a place has parking or not.