My Mercer Experience 8-31-15

There was no delivery date on the bills. All he kept saying was "the crane won't be there until Thursday". I kept telling him that I don't need a crane. I don't read between the lines. I do what I'm asked to do. If he would have said "it doesn't matter if you need a crane or not, you have to unload Thursday" I would have said OK that's fine and I would have unloaded Thursday. But every time he said crane and I said I didn't need one he would just ignore me
I also understand that sometimes a contract will say that you can't unload until a specific date. If that's what happened here, he should have said "do not unload until thursday". Never once did he tell me not to unload Wednesday.

And yes I wanted to go home. So what? I went home. Are you saying I purposely showed up a day early and unloaded after being told not to just so I could get home? That's what it sounds like. There wouldn't have been that big of a differecent between unloading Wednesday or Thursday as far as Mr getting home would be concerned. I still would have been home Thursday. And I don't have to lie or break the rules just to get home a few hours earlier. Me and the agent had a miscommunication. He should have been a little more clear. That kind of thing happens. What made me mad wasn't that. It's when you call and scream at me over the phone. I won't put up with that.

 

I know it's technically mercers truck. But when I was dealing with this guy I just wanted him to be reminded that he is not a dispatcher and I am not a company driver. Since I've been running this truck I've noticed that everything is more of a partnership than "you do what I say or you're fired". All I wanted was for him to be respectful. I even apologized to him and said I'm sorry if I misunderstood you but all I kept hearing was about a crane and I didn't need one. He just kept screaming. I can only keep being polite for so long and I can guarantee you that no one else on here would have kept being nice after being yelled at and talked to like a dog for 5 minutes while you have the customer standing there hearing it.

 

Im not going to say his name but it was at LK2

 

I've also made early deliveries quite a few times. I usually call the agent and ask if I can deliver early and they tell me to call the customer. It's worked like that every single time. So when I call the customer this time to ask about parking and he asks what I have and says come on I'll get you unloaded today then why would I think this time would be any different.

My personal opinion is he was mad because of what happened Monday. He probably thought I was being difficult when I told him I wasn't going to buy tarps to cover the load. But if I'm told 6ft then I'm hauling 6ft. We are supposed to call when the load isn't what they say it is. That's what I did and I could tell he got mad about that Monday.

 

When they first loaded it, I thought the crates looked a little tall but I figured it was just me. I have learned that I need to measure before I do anything. I'll chalk that up to my inexperience and I should have measured sooner. Either way, it took them 8 hours to decide what to do after I measured.

Like I said, everyone else I dealt with at the agency was great. It was just this one person. And this is the first major problem I've had with anyone. When it's all said and done, I think it was a snowballing of events and maybe he was having a bad day. I wouldn't say I would never haul a load for that agency again. But i would say that I wouldn't work with that particular person again.