mercer transportation

Discussion in 'Mercer' started by kw12, Jul 21, 2012.

  1. mickeymouseclub

    mickeymouseclub Heavy Load Member

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    Lol, you assumed quite a lot in that. Apples have issues which can be resolved, i know several people with apples who have them working fine. But they made an effort to do so. They have called and gotten help with them. They do more than make Facebook posts that say the new board sucks. As has happened on other pages and forums. If someone started using the new board the Monday after the old one left, do you really think they will magically have the grasp of someone who has fought with it since Jan 26.
     
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  3. vangtransport

    vangtransport Heavy Load Member

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    Do you have any idea how many people attempted to login and couldn't, most of us on here couldn't login for the first 3 weeks or so it came out. Do you know how many people weren't informed there was a new board until late in the game, I found out on here not from Mercer. You're correct, the longer people use something the more familiar with it they become, however if it doesn't work correctly how do you get familiar with it? I hate to burst your bubble but calling IT doesn't resolve the problem all the time. Also the "button" that you click doesn't work with some browsers. My point wasn't directed at you, more at your comment. The same reply you just gave is what I was eluding to, a few people say "it works for me" so it's believed it's working for all. If it worked for all IT wouldn't have had to spend two hours fixing a issue for me, it was their issue, not on my end. A simple call to IT didn't cut it, I spent close to two weeks trying to get it corrected.
     
  4. mickeymouseclub

    mickeymouseclub Heavy Load Member

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    It was designed according to the parameters of the new software. It has nothing to do with the age of the users. It's simply something new to learn, the old board simply couldn't be copied over. The longer one uses it the better it will get , if you had used it since Jan 26 you would see the vast improvement in it already. I know some with apples that work flawlessly with it,. How about post specific issues, would help to get a fix. But click that support button on the new load board, it will get results. Now could someone answer when they began using the new board?
     
  5. vangtransport

    vangtransport Heavy Load Member

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    I've used both side by side from day one, whenever it worked, which was very little at first. Could you tell me how to fix setting preferences so I match to loads?
     
  6. mickeymouseclub

    mickeymouseclub Heavy Load Member

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    Exactly my point, there were many who haven't attempted anything until the old one was gone, creating a backlog. Did you ever receive an email about it? And did you get a mail with user manual a few days ago? One was mass mailed from coordinators. If you are having a specific problem, post or message me, i will try to get you with a fix or who can help. I am sitting here now with a guy with an apple that works good on board. Some have changed browsers and it's made a difference. I use chrome on android and it works well, the guy here with me uses safari on his iPhone. Keep I mind the huge amount of people who waited til the end has caused a logjam. If you guys could post specific issues it would help, it's hard to help when all you get it is , it sucks.
     
  7. mickeymouseclub

    mickeymouseclub Heavy Load Member

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    . If on board 30 you can do that, but like the old board matched loads come from preferences your coordinator has set. Are you 30 board or coordinator?
     
  8. vangtransport

    vangtransport Heavy Load Member

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    I'm on board 30. So why can't I match to loads? Are you on board 30, if so you should know where I'm going with this.
     
  9. mickeymouseclub

    mickeymouseclub Heavy Load Member

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    Can you pull up your preferences to see them? But i will try to find that for you Monday. Are you able to change them and access them ? I am not familiar with board 30
     
  10. mickeymouseclub

    mickeymouseclub Heavy Load Member

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    You access preferences from the unit list correct
     
  11. vangtransport

    vangtransport Heavy Load Member

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    Why I quoted your post was to describe what I'm talking about with the assumption of being inept, it wasn't intended to stir you up. What is happening is some people are saying "it works for me", then when someone calls with a similar problem they are tossed into the inept column. I appreciate the offer, but my issue was resolved already, once I was taken out of the inept column. Like I said, I've used them both side by side for as long as I could so I'm familiar with it, I have to be as I have no coordinator.
     
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