Rand McNally ELD-50 - Are we the only ones having issues?

I am also having issues with ELD 50.

 

It is January 13 now and I am also still have same problem!!! I regret buying rm eld150. Will return it as soon as I get back home and will go with somebody else. RUN AWAY!

 

You will note that Rand is working on a solution.. Your events are correct and there is a script run after 3am est to correct this.

You have posted once, try looking around the different sections, you will note there is always help available.

Mark

 

Mark,

The first thing Rand can do to generate good will is to hire another shift of tech support.

We call customer service, try to keep our tempers in check as we are losing money or facing fines because of "software issues" only to be drop kicked into voicemail for the tech support division which is still working bankers hours a MONTH after a deadline was dropped on a 24/7 industry.

Long story short, truckstops don't close at 5, neither do supermarkets, convenience stores, or grocers. This is the real world dot.com, we don't clock out after 8 hours.

 

I understand all that. But RM is working on a solution at the highest levels. Calling in they will not have a solution, till we push out a fix.

 

I have been working with three separate people at your company and none of them have told me the truth, nor will they call back when they state that they will. I do not have the available time to sit on the phone for over an hour each time to speak with someone and then get talked ”down to” because I asked questions. I have been a manger for over 25 years in banking and I never have seen such a mess that you all have created with your software. I am good with tech and I can’t get your ELD-50 with Overdryve to work correctly. Also, I really don’t think you should charge a monthly fee. Is people getting reimbursed for the months that it doesn’t work? How do you get a full refund for this system? I have to find something that works and that is cost effective and doesn’t bite into my income statement.

And I even have a Case # listing all of the issues that I am having. Maybe you all should learn the ‘Sun Down’ rule on calling your customers back.....

Tammy L.

 

Tammy, If you will redirect to this thread I would appreciate it. I am trying to centralize all into one thread. Keeps me from posting the same information in multiple threads.

Rand McNally ELD-50 and DC 200(s) Support Thread

Mark

 

A version is being tested. So far it seems to have corrected the issue. A lot of times I need more information that is "private" to the user, thus the offline working with that user.

Most of these threads start with good intentions, but end up being a bashing or comparing thread and trying to field the same questions in multiple threads takes time as a person may not read the thread the information is posted in and starts a new thread.

 

DRIVER CONNECT IS A JOKE>>>> I GOT PLENTY OF SLEEP UNTIL DECEMBER 18TH... GET CALLS FROM DRIVERS 24/7 BECAUSE OF PROBLEMS ARISING FROM THEIR JUNK SOFTWARE

 

And if you actually read the posts you will know RM is testing a version that fixed this issue