Need a good comeback for this rejection

Discussion in 'Questions From New Drivers' started by Chi Town Steers, Jan 8, 2025.

  1. Chi Town Steers

    Chi Town Steers Road Train Member

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    Some things you just don’t know until you know, ya know? Well my day just got screwed up. My 14 hour clock is running and I’m sitting at a store waiting 2 hours until it opens. Usually managers are at the store a couple hours before open, but not this one.

    Anyways one of the worst parts of my job is people are almost never happy to see me when I show up. I try to be friendly, but it’s getting old fast. There’s a few managers who are happy their stores will be stocked. Mainly tho it’s disgruntled and under paid employees who don’t care. When I show up it means they have a lot of work to do with stocking milk and frozen pizza. Getting my paperwork back is the hardest part of my day sometimes. Although figuring out where the heck to get a truck in some these lots is pretty tuff too.

    so the most common thing I hear when I walk in is “ I don’t want it” and I get a lot of “ can you bring it tomorrow”

    I haven’t thought of a good one liner reply yet that both eases the tension and gets them moving with some sense of urgency. I don’t blame the employees but it sure makes my life a heck of lot more difficult.

    I think I should be able to transfer jobs internally in about 45 days, something I’m considering pretty seriously. Looking at moving to Las Vegas as well as staying with the company.

    So what’s your best reply to the dreaded -
    I don’t want it
     
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  3. lual

    lual Road Train Member

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    Generally speaking....you will continue to be treated as such at your stops/deliveries....until you switch over to tanker.

    Stop playing with the pajama kids -- & cross over to the adults section....

    :Tank truck:

    -- L
     
  4. Sirscrapntruckalot

    Sirscrapntruckalot Road Train Member

    Sing to them..



    Also remember, like you said....underpaid and understaffed. It's not you, it's Dollar General their pissed at.

    As someone who has had to unload trucks in the past, I can tell you, normally it's not personal. If your being cool when you show up, it's not personal. I've unloaded for Toys R Us, Kmart, Amazon(back in '08, todays amazon is way different), Walmart, and other assorted places. I never disliked the drivers unless they were douche bags, but most were also pretty cool 90% of the time. Especially the regulars. Mind you I haven't worked a truck crew since Amazon, back in 2008.

    I know when I unloaded trucks, the thing that pissed me off would be the managers. "You got 2 hours to unload this 52 foot filled with a crap ton of toys. Oh we also need you to sort it out on pallets depending on department, and also you still need to be available if we need you on the register or floor. But remember! 2 hours!" Then getting yelled at for not getting your other stuff done. Still isn't an excuse to take it out on the truck driver though.

    Kmart would do this. Toys R Us would ##### and moan a little but understood. They also usually had a dedicated truck crew. Truck came in, there would be at lest 4 of us on it. Kmart? LOL You'd be lucky if you had any help.

    I'm so glad I got away from retail. lol.

    Best you can do is just keep doing you. Put on that fake smile, and get it over with.

    Far as replies, the video linked is good.."You can't always get what you want..." or.."I don't want to be here anymore than you do." I don't suggest it but.."Yea! EFF DG!"" would probably win you points. ;)

    Either way, just fake it till you can transfer.

    Continued good luck on your journey,

    Sirscrapntruckalot -
    [​IMG]
     
  5. 77fib77

    77fib77 Road Train Member

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    That's your lot. May the store workers be turned to pillars of salt. Of course I kid.

    Just transfer in 45 days. Get your hazmat for tankers. Maybe if you were doing dollar generals in Wisconsin or Iowa, you would have better workers to interact with.

    But Chicago is miserable.

    Just ride it out. Two companies in a year will look better than three. A year in you can go relocate and probably peck around 80 or 100+k a year with the right company. And work way easier. Did you ever talk to McLane, Sysco. You probably don't have enough time in yet.
     
  6. hope not dumb twucker

    hope not dumb twucker Road Train Member

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    Tell’em I don’t get paid enough for this #### either. But I got bills to pay too.
     
  7. OLDSKOOLERnWV

    OLDSKOOLERnWV Captain Redbeard

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    I’d tell them it’s Now or Never….!
     
  8. Ridgeline

    Ridgeline Road Train Member

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    Get over it, you are there to service them, they hate seeing a truck because this means they have to actually work putting inventory on the shelves, most of them are lazy and many are stupid because this is all they can ever do in life, so don’t be like them, smile, wave, be pleasant to these morons and get done unloading and the hell out of there.

    I’ve done this work with food, what a PIA with some people at these places, and learned just to keep moving and ignore them.
     
  9. LTL Bull

    LTL Bull Road Train Member

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    Two decades of deliveries in LTL and for a private carrier delivering to everything from a mom and pop business out of private residences to large DCs and warehouses. When they said I Don’t want it or bring it back tomorrow I’d say “that’s fine, can I have your full name to write in the bill then I’ll have you sign for the refused shipment”. That usually stopped the stupid talk. As far as them delaying you or going slowly, document, document, document. In case I wasn’t clear, DOCUMENT events in writing and with photos/video. DON’T argue with the employees. Smile and wave and kill em with kindness. Let your direct dispatcher manager whatever know what’s going on and don’t let yourself get rushed by others laziness and stupidity. You can only do so much and the documentation of delays and slow unload problems will allow you to CYA with your job. Your still ahead of where you were with Welfare Express. Move on when you are able to.

    Used to be the customer was always right but that’s back when we had a less coarse and rude population. Nowadays the customer is wrong and a jerk many times
     
  10. Chinatown

    Chinatown Road Train Member

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    Sometimes when they'd tell me, "We don't want it" or "Take it back to the warehouse", I'd say, OK I'll have to call in first." Sometimes I would call in and say, "K-Mart, or whatever store, rejected the load and told me to take it back to the warehouse." The warehouse personnel would then call the store and ask why they rejected the load. The manager would, of course, have no idea what they were talking about, because some low IQ peon took it upon himself to tell me to take it back to the warehouse.
    That got their attention fast.
     
  11. 77fib77

    77fib77 Road Train Member

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    Your probably getting the worst stores. The regular DG drivers probably get the better stops.
     
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