Rand McNally ELD-50 - Are we the only ones having issues?

Okay here's the work around I was told to use by our company. (Until the graph issue is fixed)

Run an inspection on yourself (good to practice anyway since you'll need to know how to do it for DOT sooner or later)

Check if the events are THERE, there should be a list of events. If it contradicts what the graph says then yes it is an ELD malfunction. Believe it or not there's a spot on the DVIR for ELog malfunction.

So you report an ELD malfunction on your DVIR and write a paper log for the day using the events logged in your inspection screen.

The next day try running the ELD as normal. If it works, hold onto the paper log for (14?) days until the "violation" rolls off your calendar.

 

No mine is doing the same thing. I go to bed legal and wake up with it saying i drove all day straight til midnight. So if i drive im in violation. I had to switch to using my phone because it was doing the same thing as you mentioned to my tablet. Called RM support and the lady said they had some glitch issues they were trying to fix and they would fix the illegal logs.

 

Run an "inspection" on yourself.
See if your events have been saved in that mode

 

Good luck to you all.

 

Post 71 - please read..

we are testing a build that after a few weeks of some bumps might be a candidate..

 

Support yes - I did contact you offline to help test in live driving, but you turned it down. I and many others at Rand have been working numerous hours all times of the day the past few weeks to test Beta versions to correct the "midnight" hour issue. Rand has a team watching past midnight to help catch and correct the logs before the driver rolls. I understand in the beginning it was hard to call into Rand, but with the proactive measures in place it should not be an issue now. I always have been on here, granted I can not due much to correct your logs, but I am here for the technical side. So, behind the scenes a lot has been going on. Rand stripped the code back to the core level and looked deep into the events that the code does along with what Android does after midnight.

Based upon posts it may seem like the issue is widespread. It is not. It is a very small percentage that were affected. With so many models/makes of trucks and the same for electronic devices it was hard to test every scenario.

So, "no support" is not true.

Mark

 

Im wondering. Rand McNally has put 2 years of R&D into their product? So how many years of field testing were done? At this point Qualcomm has 20 some odd years of in the field research with their product. There was another blog company in the game at the beginning too. Ran off cellular. CFI was real big into it. Are they still around? No, I don't think so.
It sounds like RM rushed a product to market that doesn't have enough real world testing done and it sounds like it doesn't work.
And let me tell you something about a warrantee. A fricken warrantee doesn't mean squat when a driver is sitting at some podunk scale shut down with an hours of service violation and a ticket for his violation because your product failed. The update coming out tomorrow doesn't mean squat either, when that driver is shut down today.
I need to get myself a new road atlas soon, because I have the feeling I won't be able to get one soon.
RM is soon to be out of business I believe. Due to GPS and google maps, nobody needs an atlas anymore, other than a back up. I used to get a new one every year. Im thinking the next one I buy, if I can find one, will last 10 years.
And they were late to the game in developing an electronic version of their atlas, if they even did. I haven't heard of one. But with google maps and GPS, well, it makes it redundant. Who would need it.
And now they have put out an inferior tool for tracking HOS.
What does RM do that anyone needs?
Right.
Your "don't take it apart, it voids the warranty" advice really stinks. Ive got a feeling with all the problems you guys have with your product, you might be facing a class action lawsuit at some point.

 

With any company if hardware or software, if it is not in production an NDA is common. It can be a model in preproduction working for a designer. It is more common than you think and it covers both parties. Rand cannot just push out a Beta Version to anyone not on an NDA.

If you wish not to sign it, no hard feelings, but Rand has given support. If your logs are off, call them with the days/status changes. They can fix the past 14 days. PC and YM they cannot adjust.