Alignment ordeal

Discussion in 'Ask An Owner Operator' started by Dino soar, Feb 26, 2020.

  1. Dino soar

    Dino soar Road Train Member

    Dec 8, 2017
    Well I went and got my truck aligned today.

    I picked this particular shop because they gave me a set price to do the three axle alignment. I called a bunch of shops near me and no one would give me a set price and I know if you go into a shop and they tell you it's 350 but then it's just time if we have to shim your Rears or do your Toe in and it might be hard to get apart we may have problems... That $350 could turn into $1,000.

    So the price was $420 plus the cost of The shims. Included in that they would torque my u-bolts set the steering wheel straight and set my ride height.

    They kept me there all day from 7:30 in the morning until 3 in the afternoon just for an alignment.

    About an hour before I left the mechanic came out and said I had an air leak on top of my airbag and the fitting needed to be replaced. So I said okay go ahead. It is a fitting. Big deal.

    So at the end of this colossal day that my price was $420 they hand me a bill for $640.

    I said where does all this extra money come from? They said the shims cost $40 which is 460 so I said well what is the rest of this price?

    He said oh well you had an air leak that is something separate.

    So at that point I kind of started getting a little loud. I said you're trying to charge me $180 for a $5 fitting? After I've been here all day waiting for my truck?

    He said well that's a separate thing from the alignment.

    So I said it's an.... Air fitting... That is right on top of the airbag... there's nothing to take apart... you literally unscrew it... and screw a new one in.

    So finally he said I'll just charge you $6 for the part.

    Then I go out to my truck and I take a look at the mileage. Well the mechanic had been telling me how great my truck runs and he kind of went on and on about it.

    So part of the time that I sat there all day waiting for my truck he took my truck out and took it for a joyride.

    There is no reason on Earth you take a truck anywhere after alignment. Set it according to the specs and the owner takes it home.

    By that time I was too tired to even go back in and argue with them.

    I will tell you this though. I will never ever ever take my truck anywhere that I can't pull it into the garage myself and take the Fn key.

    And the hell of it is the truck rides worse now than when I took it there. They gave me no computer printout for the specifications which I sent them an email to send it to me.

    I think the vibration I feel is that they did not set the ride height to the correct height so I'll reset it tomorrow and we'll see. The front end does feel good and the wheel is straight.

    The Mechanic did Tell me that Freightliner said that truck had a different specification than what I had it set to when I went there.

    But the back end was way smoother before I took it in there.

    My dad was right. He said to never take your stuff anywhere to anyone at any time. Find a way to do it yourself. They are out to rip you off.

    Very true words.
    RubyEagle, D.Tibbitt, Coffey and 6 others Thank this.
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  3. mitmaks

    mitmaks Road Train Member

    May 16, 2014
    Sorry for your misfortune. Nowadays you show me a truck shop ill show you scum bag. Can't trusr your equipment to anyone
    D.Tibbitt, clausland and Rideandrepair Thank this.
  4. buddyd157

    buddyd157 Road Train Member

    May 25, 2017
    under a shade tree
    actually, the mechanic would usually take a vehicle out for a test ride BEFORE the work and AFTER the work, to confirm that there is no pull, no drift, and that the steering wheel is straight.

    would you have rather the mechanic "assumed" the alignment was all good, rather than confrim, it really is?
    ExOTR, special-k, Mike250rs and 7 others Thank this.
  5. Dino soar

    Dino soar Road Train Member

    Dec 8, 2017
    Maybe the mechanics that do this every day could respond.

    To the best of my knowledge the alignment has to be aligned according to the specifications.

    Once it is aligned there is no joy riding.

    On top of that my truck has a terrible vibration. If the purpose of the test ride is to see how it is he should have felt the vibration and fixed it.
    Cabinover101 and Rideandrepair Thank this.
  6. Ridgeline

    Ridgeline Road Train Member

    Dec 18, 2011
    Always pay on a credit card. Amex seems to be the best to dispute the charge even after the work is done.

    I had a dispute with a local chain which works on trucks, the mechanic totally screwed up one of the lift axles on a truck which wasn't supposed to be worked on and we didn't know about until we out a load on the truck. So after going back and fourth for a week about fixing it, I just called Amex and filed a complaint about the work. I got a refund after a little investigation and then got it fixed at another place in Indiana.
  7. PE_T

    PE_T Road Train Member

    What was the name of the shop and location?

    By the way, $640 is nothing. I try to stay away from shops because the bill is usually over one thousand. I recently paid over $3,000 for 4 new leaf springs on my drives. They were overdue. I wanted to do it myself, and I’m glad I didn’t because it’s not as simple as it looks.
    Rideandrepair Thanks this.
  8. Rideandrepair

    Rideandrepair Road Train Member

    Aug 8, 2015
    Typical Shop crud. Good for you for speaking up. I’ve been through the ringer more than I care to remember. Now, like you, I’m very careful. Sounds like you did pretty good, otherwise. Got the alignment. They took the Truck for a ride, and tried to take you for one. Lol. Lost Business for them. Typical Shop tactics. Too bad. 2 5/8” from top of stop to bottom of frame, on front right drive axle, works best for Me.
    Cabinover101, Dino soar and clausland Thank this.
  9. clausland

    clausland Road Train Member

    Dec 5, 2014
    North Woods
    Aint that the truth. Lots of hammer & chisel guys out there, but finding a mechanic worth his salt is tough now-a-days. Couple that with the mentality that because it's a big truck, we must charge you big bucks.

    Taking it for a short (note short) ride around after aligning it is the norm to ensure everything's fine, but trying to rip you for another $220 aint…..
    D.Tibbitt, Cabinover101, rachi and 3 others Thank this.
  10. nikmirbre

    nikmirbre Road Train Member

    Jul 27, 2011
    It'd be nice to know what shop this is......
  11. tnevin225

    tnevin225 Road Train Member

    Jan 1, 2014
    That's why we recommend MD Alignment Mike Beckett wrote the book on alignment. Go to his website and look up there shop locations or buy his book and do it yourself.
    mp4694330, thaistick, mindes and 7 others Thank this.
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