Best Swift Shop: Where and Why?

Eden was, but I gather that was only the case for those who were based out of the Eden terminal.
Greer had a pretty good shop. Competent mechanics, good sized shop, and if you had to wait, it was because they really had that much work to do, not because they were BSing around.
I've had good experiences with the New Boston shop.
Memphis... wouldn't call it the best, but it wasn't bad, plus they had the Detroit Diesel techs there, which was definitely an added plus.

Decatur could be a good shop, provided you didn't get anything stolen out of your truck. I was less-than-impressed with Phoenix. Forget about Columbus. Six hours of waiting for a headlight wiring harness to be replaced, only to find out they never even looked at the ####### thing. Ridiculous.

 

As a L/O, I will have to say that Mira Loma was good. Had to have a drive tire replaced, and was put ahead of company trucks, in and out within 1 hour. That is the only terminal that I have had anything done, other than DEF. Service and Grease, outside vendors.

 

I avoid the Swift shops too. I may be totally wrong, but my perception of it is that these guys are just mailing it in. It's got to be a grind to go to work day after day and a nonstop flow of trucks coming in needing this that and the other-- never ending slog. Yeah they get to go home every night blah, but then some guy like me comes in with a trailer issue, gets his dog out, lawn chair, ice cold drink and kickin' back relaxin, these guys got to be saying to themselves "what an easy job these dang drivers have" lol.

I rather take my truck to T/A Petro for oil changes, DOT inspections etc. Recently had all new brakes put on at Sapp's. It's cool cuz I can do this stuff on my 10 hour break. They don't have a problem with me birddogging them while they do their job on my truck. Hardly ever a wait, if there were, I'd just get it serviced the next TA down the road. I bought my own grease gun and lube up everything myself. I'm not paying $50 bucks more for the Ultimate PM where they grease your fittings, 5th wheels and check your tire pressure lol. They do have reasonable rates for changing windshield wipers though....

 

The job may suck but the perks are awesome... for instance, they have gotten a hammer and a H-D key tag from me in just the last 2 visits to the shop. That is only what I have noticed, they probably got some good snacking done at my expense while I wasn't looking. Memphis shop by the way...

 

If you have to pay someone to change your windshield wipers then you should not be in a truck at all. You say you do your own grease jobs, which is a very messy and time consuming task, but PAY someone to change your wipers? Give me a break. What a waste of time and money. I can change both my wipers in less than 5 mins and save myself close to $20. And yes, I am a L/O as well. I save money any where and at any time I can.

 

Albuquerque these guys get sick of just sweeping the floors when they have no trucks to work on. Every time I go through there I will get little things fixed and they are right on it as soon as I pull up.

Houston by far is the worst terminal to get things fixed. For an hour job I was told five days!!!! No showers while you wait and just a bad place to spend any time.

 

I've had good luck with Memphis. Lathrop is my home terminal, so I get work done there when I'm on home time - just toss them the keys and tell them I'll be back in a few days. Willows screwed up my EGR cooler by overfilling the coolant. Salt Lake is where I got my truck and they were on it, getting all the things fixed as well as the couple of time I've pulled in there for minor issues. Denver was pretty efficient also.

Menohsa ... can't tell you if the shop is good or bad. Couldn't get past the service writer. Gave me crap for even bringing a truck there for maintenance. Then when she found I was an L/O, flat told me to take it elsewhere. The gave me the wrong T/N to the dealer. But the guy who plows the parking lot in the morning is cool.

Only other shops have been for parts. El Paso, Alburquerque, New Boston and Troutdale are pretty laid back and easy to work with. Lancaster seems to be on a mission to see how many people and how much information thay can document just to get a gallon of oil.

 

Mira guys don't know what a wrench is, much less how to use it. It my home shop so I drop the truck for hometime and always, always the truck is broke in some other way when I get it back. And the radio is on full best.
Phoenix threw parts at my truck and the exact thing I brought it in for redevloped 10 miles down the road. 4 days waiting as well.
Columbus beat a record doing a b service but those guys even badmouthed the heavy side.
Mira tire shop on a Sat morning no one showed up but the boss. He tossed all new shoes on me. Good guy, even if he is a Brit.
El Paso manager bent over backwards to get me tires and down the road. Service writer never left his desk. Shop guys wandered around like zombies.

 

Something must of happened at Lancaster as they were one of the worst.

Richmond flat out sucked. Open 8am-4pm.

Many go to Memphis.

Walter down there in Decatur was a flying prick. If I would have been back there for work again and smelled the booze on his breath I would have been on the phone to Phoenix.

Columbus was good. Black guy there on nights running the show didn't blow smoke up your butt. He did what he promised. The day service writer was a jerk. PITA just to get fluids there.