C H Robinson... On hold over 30 minutes

Discussion in 'Freight Broker Forum' started by Midnightrider909, Apr 10, 2017.

  1. Midnightrider909

    Midnightrider909 Road Train Member

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    and then they hung up on me. This company has worse customer service than Comcast. I'm supposed to call them with a load updates when I arrive at the shipper and when I am unloaded but they can't be bothered to pick up their phone. And then later on while she's driving and I'm trying to get some sleep so I can drive tonight they will call me and wake me up. I hate this company. They have a new app you can install on your phone that uses up all your data and drains your battery. What is wrong with this company?
     
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  3. Lyle H

    Lyle H Road Train Member

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    I've been using their app for 3 years. Uses hardly any data or battery. Eliminates all phone calls.

    Best thing they ever came out with. I can also look for my next loads with it.
     
  4. supersnackbar

    supersnackbar Road Train Member

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    After 5-10 minutes, I hang up on them. After the 2nd time I have to hang up while under one of their loads...I don't call back anymore. Plus I have a "do not disturb" option on my phone. I set it so only my "favorite" contacts can get thru 24/7, and no one else at night. If they don't like it...T.S. (and I don't mean Terribly Sexy).
     
  5. Midnightrider909

    Midnightrider909 Road Train Member

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    That is a different app.
     
  6. Lyle H

    Lyle H Road Train Member

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    Its the app you need to get your info and do all the updates without making any calls.
    What else do you want?
     
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  7. x1Heavy

    x1Heavy Road Train Member

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    Get a throw away speaker flip phone.

    Call them on speaker. Toss the #### phone onto the dash. Put away 50 miles while they have you on elevator music.

    FFE used to route CH Robinson calls to us and our cell. We hung up on them after barking at the technology up the wazoo regarding tracking of loads of interest. A couple of those hangups and profanity eventually ensured a peaceful transit of the west from then on.
     
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  8. Lyle H

    Lyle H Road Train Member

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  9. Lyle H

    Lyle H Road Train Member

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    Use the "Carrier" app.
    Works great.
     
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  10. x1Heavy

    x1Heavy Road Train Member

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    What can this app do for me?

    Hopefully dispose of the old obnoxious oversmoking cretin on the other end of that cell phone years ago...

    I try to hard to be nice... I can do nice. But half of you think I should be committed or something lol.
     
  11. Lyle H

    Lyle H Road Train Member

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    Well I had the same issues as the op before they came out with this app.
    Now no phone issues. I enter everything myself. Problem solved.
     
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