Do not save up any reward points for fueling, lost $140 worth.

Discussion in 'Experienced Truckers' Advice' started by A Bug, Jul 11, 2022.

  1. A Bug

    A Bug Heavy Load Member

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    Sevierville TN
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    Was on vacation the last ten days and when I got back on the road today I see all my pilot points are gone. Looking at purchase history I see someone drained it all on junk food in two places in Tennessee and Missouri.

    I never lost the card, how do they purchase things without it?
     
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  3. newbietrucker91

    newbietrucker91 Road Train Member

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    They don't verify ID when access points so if they guessed your phone number on account they can access it
     
  4. Grumppy

    Grumppy Trucker Forum STAFF Staff Member

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    West Monroe, La
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    Report it to Pilot. They'll investigate & look at security footage etc and find out who it was... they'll refund your point too.
     
  5. Lennythedriver

    Lennythedriver Road Train Member

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    Pilot is pretty good about getting lost points or points that don’t get credited to your account. There’s been a number of times when I fuel and slide my rewards card and then later that day I realize the points weren’t credited to my account. I called them up and they always take care of it. The person that stole your points is likely an employee who had your info.
     
  6. blairandgretchen

    blairandgretchen Road Train Member

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    I’d like to hear the end of this one.
     
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  7. InTooDeep

    InTooDeep Donner party survivor

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    Carmichael CA
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    I know loves shut my card down. Guess that is what I get for nor using it for over a year :cool:
     
  8. silverspur

    silverspur Road Train Member

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    They have the phone number, plus I was shocked when I went into FJ in Baytown years ago and I had to do maybe a cash advance where she checked my ID and I found out they also have my SSN on file.
    Some trucking companies give our info to the truck stops without our permission.
     
  9. tscottme

    tscottme Road Train Member

    Freeze your credit files before someone steals your identity. It's free, it takes a minute, you can "thaw" them in seconds whenever you need to. Life Lock is not the same. Life Lock charges money to put a note in your file that essentially says "Do Not Enter." Would you rather have a deadbolt lock on your front door or a "Do Not Enter" sign on your front door?
     
  10. austinmike

    austinmike Road Train Member

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    Mom was paying Life lock 300 bucks a year , for what I;m not sure. I finally cancelled it while she wasnt looking lol
     
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  11. WildTiger1990

    WildTiger1990 Heavy Load Member

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    Someone did not read an agreement
    They saying about it right on their website LOUD AND CLEAR!
    Screenshot_20220711-194719_Chrome.jpg
     
    InTooDeep Thanks this.
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